Remote Engagement Coordinator II - Member Care Navigator

Ultipro; United States; Remote; USD 41,000 - 71,000; Full time

Job summary

Medica is a nonprofit health plan serving multiple states with a mission to provide coordinated, quality care. Medica's Engagement Coordinator II conducts high-volume outbound outreach to engage members with care coordination and health support services, assessing non-clinical needs and guiding them to appropriate programs.

The role requires strong communication, a customer-focused mindset, and the ability to work remotely while maintaining detailed documentation and collaboration with the care

Qualifications

• High school diploma or equivalent required.
• Minimum 2 years in telephonic member engagement or related field.

Responsibilities

• Conduct high-volume outbound calls to engage members in care coordination.
• Educate members on available services and benefits.
• Assess needs and connect to appropriate programs.
• Coordinate appointments and transportation when needed.
• Document interactions accurately and maintain records.
• Escalate complex concerns to the Care Coordinator or clinical staff.
• Support team meetings, training, and quality initiatives.
• Maintain high levels of customer service aligned with Medica's mission.

Skills

Outbound calls

Customer service

Care coordination

Microsoft Office

Education

High school diploma or equivalent

Job description

Medica is a nonprofit health plan serving multiple states with a mission to provide coordinated, quality care. Medica's Engagement Coordinator II conducts high-volume outbound outreach to engage members with care coordination and health support services, assessing non-clinical needs and guiding them to appropriate programs.

The role requires strong communication, a customer-focused mindset, and the ability to work remotely while maintaining detailed documentation and collaboration with the care