Remote Energy Efficiency Account Manager – Spokane Area

Energy Solution; Spokane (WA); Hybrid; USD 69,000 - 79,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

ESOP

Job summary

Energy Solutions is seeking an Energy Efficiency Account Manager to support market engagement and outreach for energy efficiency programs. The role assists manufacturers, distributors, contractors, and other market actors with participation, inquiries, and outreach efforts.

The position emphasizes proactive outreach, relationship development, and documentation, with remote work based in the greater Spokane, WA metro area. Travel up to regional locales is possible.

Qualifications

• Must be located within the Spokane, WA area.
• High School diploma or equivalent experience
• 2 years of professional experience in customer service, program support, outreach, sales support, administrative operations, or a related role
• Experience working with external stakeholders, customers, contractors, vendors, or trade partners
• Experience maintaining records, tracking activities, and following established processes and procedures
• Ability to execute assigned outreach and engagement activities using established guidance
• Understanding of customer service, relationship management, or stakeholder support principles
• Experience using CRM systems, databases, spreadsheets, or other business systems to maintain records and documentation
• Strong written and verbal communication skills
• Ability to manage multiple tasks simultaneously while maintaining attention to detail
• Proficiency with Microsoft Office applications and related productivity tools
• Ability to work independently on assigned tasks while seeking guidance when needed
• Ability to conduct business travel regionally/locally (between 10-40% depending on program, team) and occasional travel (less than 5%) to conferences and to the west coast

Responsibilities

• Support achievement of assigned trade ally participation, engagement, and recruitment goals through proactive outreach, relationship development, and ongoing account support
• Execute assigned outreach activities to manufacturers, distributors, contractors, and other market actors to support program participation
• Build and maintain productive working relationships with assigned trade allies, contractors, distributors, manufacturers, and market participants to support ongoing program engagement and participation
• Coordinate routine communication and follow-up activities with trade allies and internal stakeholders
• Research and document responses to trade ally inquiries and route questions to appropriate program staff when needed
• Support implementation of outreach campaigns, engagement activities, and trade ally participation initiatives
• Assist with in-market outreach activities, including local meetings, trainings, events, and relationship-building activities with trade allies and market partners.
• Research participation issues, documentation discrepancies, and submission questions and elevate non-routine issues as appropriate
• Validate program documentation, participation records, and required submissions for completeness and accuracy
• Follow established procedures to support resolution of routine participation and process-related issues
• Update CRM systems, outreach records, dashboards, and participation tracking systems to maintain accurate program information
• Prepare and report basic participation metrics, outreach activities, and trade ally engagement information as assigned
• Document stakeholder interactions, participation updates, and program feedback within established systems and tools

Skills

Customer service

Relationship management

Stakeholder support

Communication skills

CRM experience

Multitasking

Microsoft Office

Education

Bachelor's degree

Tools

Salesforce

Microsoft Dynamics

CRM platforms

Job description

Energy Solutions is seeking an Energy Efficiency Account Manager to support market engagement and outreach for energy efficiency programs. The role assists manufacturers, distributors, contractors, and other market actors with participation, inquiries, and outreach efforts.

The position emphasizes proactive outreach, relationship development, and documentation, with remote work based in the greater Spokane, WA metro area. Travel up to regional locales is possible.