Remote Energy Efficiency Care Specialist

Taswiq4me; United States; Remote; USD 22,000 - 23,000; Full time

Job summary

AdNet/AccountNet, Inc. is seeking an Energy Efficiency Customer Care Agent to support commercial and residential energy programs. You will handle inquiries by phone and online chat, process incentive applications, and perform back-office tasks with accuracy.

Ideal candidates have strong MS Office skills, excellent communication, and the ability to work independently or as part of a team. The role is remote with full-time hours and shifts across EST time zones.

Qualifications

• High school diploma or GED required.
• Proficiency in MS Office and strong data-entry skills.
• Ability to type 45–50 WPM and maintain accuracy.
• Excellent written and verbal communication.
• Able to collaborate with internal staff and vendors.
• Flexible to handle multiple priorities in a fast-paced environment.

Responsibilities

• Process energy incentive applications and verify eligibility.
• Provide inbound/outbound support via phone and online chat.
• Perform back-office processing for utility clients.
• Meet daily/weekly/monthly performance metrics and quality standards.
• Maintain confidentiality of client information.
• Adapt to process changes and assist problem solving.

Skills

Typing 45–50 WPM

Data entry

Communication skills

Analytical skills

Team collaboration

Education

High school diploma or GED

Tools

MS Office

Job description

AdNet/AccountNet, Inc. is seeking an Energy Efficiency Customer Care Agent to support commercial and residential energy programs. You will handle inquiries by phone and online chat, process incentive applications, and perform back-office tasks with accuracy.

Ideal candidates have strong MS Office skills, excellent communication, and the ability to work independently or as part of a team. The role is remote with full-time hours and shifts across EST time zones.