Energy Efficiency Programs Support Specialist

AdNet AccountNet, Inc.; United States; On-site; USD 32,000 - 52,000; Full time

Job summary

AdNet AccountNet, Inc. is seeking an Energy Efficiency Customer Care Agent to support commercial and residential energy programs. You will provide excellent service to program participants, handle inquiries, and assist applicants through the process.

Three shifts are available (8:30am, 9:00am, 10:00am EST). You will process incentive applications, perform data entry with high accuracy, and collaborate with team members to meet performance metrics while maintaining confidentiality.

Qualifications

• High school diploma or GED is required.
• Proficient with MS Office and data entry with high accuracy.
• Strong written and verbal communication skills.

Responsibilities

• Process energy incentive applications and review eligibility.
• Provide inbound and outbound support to applicants via phone and online chat.
• Perform back-office processing for utility clients and customers.
• Meet daily, weekly, and monthly performance metrics and quality standards.
• Maintain confidentiality of client and customer information.
• Perform data-intensive tasks accurately while meeting deadlines.
• Adapt quickly to process changes and contribute to team problem-solving.

Skills

MS Office

Data entry

Typing 45-50 WPM

Analytical skills

Written communication

Verbal communication

Team collaboration

Problem solving

Time management

Attention to detail

Education

High school diploma or GED

Tools

MS Excel

Outlook

PowerPoint

Database navigation

Job description

AdNet AccountNet, Inc. is seeking an Energy Efficiency Customer Care Agent to support commercial and residential energy programs. You will provide excellent service to program participants, handle inquiries, and assist applicants through the process.

Three shifts are available (8:30am, 9:00am, 10:00am EST). You will process incentive applications, perform data entry with high accuracy, and collaborate with team members to meet performance metrics while maintaining confidentiality.