Energy Advisor - Customer Care Agent

Taswiq4me; United States; À distance; USD 22 000 - 23 000; Plein temps

Résumé du poste

AdNet/AccountNet, Inc. is seeking an Energy Efficiency Customer Care Agent to support commercial and residential energy programs. You will handle inquiries by phone and online chat, process incentive applications, and perform back-office tasks with accuracy.

Ideal candidates have strong MS Office skills, excellent communication, and the ability to work independently or as part of a team. The role is remote with full-time hours and shifts across EST time zones.

Qualifications

• High school diploma or GED required.
• Proficiency in MS Office and strong data-entry skills.
• Ability to type 45–50 WPM and maintain accuracy.
• Excellent written and verbal communication.
• Able to collaborate with internal staff and vendors.
• Flexible to handle multiple priorities in a fast-paced environment.

Responsabilités

• Process energy incentive applications and verify eligibility.
• Provide inbound/outbound support via phone and online chat.
• Perform back-office processing for utility clients.
• Meet daily/weekly/monthly performance metrics and quality standards.
• Maintain confidentiality of client information.
• Adapt to process changes and assist problem solving.

Connaissances

Typing 45–50 WPM

Data entry

Communication skills

Analytical skills

Team collaboration

Formation

High school diploma or GED

Outils

MS Office

Description du poste

# Energy Advisor - Customer Care Agent**AdNet AccountNet, Inc.** • United Statesa day ago Remote Full-time 16–16.5 USDCustomer-Care-AgentCustomer-ServiceEnergy-AdvisorCall-Center-RepresentativeTechnical-Support-SpecialistCustomer-AdvisorEnergy-Customer-SupportEnergy-Customer-ServiceAdNet/AccountNet, Inc. is a WOSB, MBE and WBE owned human capital management firm, founded in 1990. We blend the best in people with the ongoing demands of the workplace by providing high-quality teams and subject matter experts.Job Title: Energy Efficiency Customer Care AgentJob Description:Our client, a leader in utility energy efficiency programs, is seeking a motivated and detail-oriented Customer Care Agent to join their team. This is an exciting opportunity to support commercial and residential energy programs while providing excellent service to program participants. There are three (3) shifts for this position:8:30am EST to 5:30pm EST9:00am EST to 6:00pm EST10:00am EST to 7:00pm ESTKey Responsibilities:Process energy incentive applications, reviewing for eligibility.Provide inbound and outbound support to applicants and program participants via phone and online chatPerform back-office processing in support of utility clients and their customersAchieve daily, weekly, and monthly performance metrics and quality standardsMaintain confidentiality of client and customer informationPerform data-intensive tasks accurately while meeting deadlinesAdapt quickly to process changes and contribute to team problem-solving effortsQualifications & Skills Required:Proficiency in MS Office applications (Word, Excel, PowerPoint, Outlook)Strong data entry skills and attention to detail; ability to type 45–50 WPMExcellent analytical, writing, and communication skillsAbility to collaborate effectively with internal staff, clients, and vendorsStrong problem-solving skills and the ability to analyze situations and recommend solutionsFlexible and adaptable, able to handle multiple priorities in a fast-paced environmentPositive attitude, high energy, and enthusiasm for helping program participantsAbility to work independently and in a team environmentHigh school diploma or GEDExcel and database navigation skills are requiredPreferred Experience:Experience in application processing, customer service, and a fast-paced environmentAdNet is built on the foundation of unconditional Acceptance and Belonging in our practices, processes, and relationships.Salary: $16.00 – $16.50 / hourOriginally posted on Himalayas