Energy Advisor - Customer Care Agent

NEPSE Trading; United States; Remote; USD 18,000 - 26,000; Full time

Job summary

AdNet/AccountNet, Inc. is hiring an Energy Advisor - Customer Care Agent to support commercial and residential energy programs. This remote, full-time role requires delivering excellent service to program participants and processing incentive applications.

The position offers multiple shifts (EST) and emphasizes data accuracy, confidentiality, and timely response to inquiries. Strong MS Office and data-entry skills are essential; prior energy program experience is a plus.

Qualifications

• High school diploma or GED required or equivalent.
• Experience in customer care and energy programs is a plus.
• Strong written and verbal communication skills.

Responsibilities

• Process energy incentive applications, reviewing for eligibility.
• Provide inbound and outbound support to applicants and program participants via phone and online chat.
• Perform back-office processing in support of utility clients and their customers.
• Achieve daily, weekly, and monthly performance metrics and quality standards.
• Maintain confidentiality of client and customer information.
• Perform data-intensive tasks accurately while meeting deadlines.
• Adapt quickly to process changes and contribute to team problem-solving efforts.

Skills

Customer Care

Customer Service

Energy Advisor

Call Center

Energy Customer Service

Energy Solutions

Education

High school diploma or GED

Tools

MS Office

Excel

PowerPoint

Outlook

Job description

# Energy Advisor - Customer Care AgentAdNet AccountNet, Inc.United StatesFull timeRemoteUSD 16 – 16Apply by Dec 14, 2026## About the roleAdNet/AccountNet, Inc. is a WOSB, MBE and WBE owned human capital management firm, founded in 1990. We blend the best in people with the ongoing demands of the workplace by providing high-quality teams and subject matter experts. Job Title: Energy Efficiency Customer Care Agent### Job DescriptionOur client, a leader in utility energy efficiency programs, is seeking a motivated and detail-oriented Customer Care Agent to join their team. This is an exciting opportunity to support commercial and residential energy programs while providing excellent service to program participants. There are three (3) shifts for this position: 8:30am EST to 5:30pm EST 9:00am EST to 6:00pm EST 10:00am EST to 7:00pm EST### Responsibilities* Process energy incentive applications, reviewing for eligibility* Provide inbound and outbound support to applicants and program participants via phone and online chat Perform back-office processing in support of utility clients and their customers Achieve daily, weekly, and monthly performance metrics and quality standards Maintain confidentiality of client and customer information Perform data-intensive tasks accurately while meeting deadlines Adapt quickly to process changes and contribute to team problem-solving efforts Qualifications & Skills Required: Proficiency in MS Office applications (Word, Excel, PowerPoint, Outlook) Strong data entry skills and attention to detail; ability to type 45–50 WPM Excellent analytical, writing, and communication skills Ability to collaborate effectively with internal staff, clients, and vendors Strong problem-solving skills and the ability to analyze situations and recommend solutions Flexible and adaptable, able to handle multiple priorities in a fast-paced environment Positive attitude, high energy, and enthusiasm for helping program participants Ability to work independently and in a team environment High school diploma or GED Excel and database navigation skills are required Preferred Experience: Experience in application processing, customer service, and a fast-paced environment AdNet is built on the foundation of unconditional Acceptance and Belonging in our practices, processes, and relationships* Salary: $16.00 – $16.50 / hour Originally posted on Himalayas## Required skillsCustomer Care AgentCustomer ServiceEnergy AdvisorCall Center RepresentativeTechnical Support SpecialistCustomer AdvisorEnergy Customer SupportEnergy Customer ServiceEnergy Solutions AdvisorCustomer Service AdvisorCustomer Care AdvisorsCustomer Experience AdvisorEmployment type: Full timeLocation: United StatesRemote: RemoteSalary: USD 16 – 16Posted on: Oct 16, 2026Apply by: Dec 14, 2026Source: Himalayas