Energy Efficiency Customer Care Specialist

AdNet LLC; Illinois; On-site; USD 19,000 - 28,000; Full time

Job summary

AdNet LLC in Illinois is seeking a Customer Service Representative to deliver high-quality client support via phone, chat and email within a energy program environment.

You will handle inbound and outbound inquiries, assist applicants, and coordinate with a specialized energy-efficiency team using call center tech and web chat. Background screen required; IL residency and work authorization expected.

Qualifications

• High school diploma required and background check with drug screening.
• 2+ years of professional work experience.
• 2+ years of proficiency with MS Word, Excel, and MS Office Suite.
• Must reside in IL and be authorized to work in the continental United States.
• Previous sales or customer service experience is a plus.

Responsibilities

• Conduct non-scripted customer interactions via phone, email, and chat.
• Topics include rebate status, scheduling, submittal procedures, and program guidelines.
• Perform professional outreach.
• Review and assist customers with energy application inquiries and program questions.
• Complete other administrative duties as assigned.

Skills

Strong written and verbal comunicação

Ability to work independently and with

Typing speed 45-50 wpm

Strong organizational and analytical

Education

High school diploma

Tools

MS Word

MS Excel

MS Office Suite

Job description

AdNet LLC in Illinois is seeking a Customer Service Representative to deliver high-quality client support via phone, chat and email within a energy program environment.

You will handle inbound and outbound inquiries, assist applicants, and coordinate with a specialized energy-efficiency team using call center tech and web chat. Background screen required; IL residency and work authorization expected.