Energy Efficiency Customer Care Specialist

AdNet AccountNet, Inc.; Baltimore (MD); On-site; USD 36,000 - 48,000; Full time

Job summary

AdNet LLC is seeking an Energy Efficiency Customer Care Agent to support commercial and residential energy programs. You will process incentive applications, provide call and chat support, and perform back-office processing to assist utility clients and their customers.

The role requires strong MS Office skills, high data-entry accuracy, and the ability to meet performance targets in a fast-paced environment. A high school diploma or GED is required.

Qualifications

• Requires high school diploma or GED.

Responsibilities

• Process energy incentive applications and review for eligibility.
• Provide inbound/outbound support to applicants via phone and online chat.
• Perform back-office processing for utility clients and customers.
• Meet daily/weekly/monthly performance metrics and quality standards.
• Maintain confidentiality of client and customer information.
• Handle data-intensive tasks accurately and meet deadlines.
• Adapt to process changes and contribute to team problem-solving efforts.

Skills

Data entry

Attention to detail

Analytical thinking

Communication skills

Team collaboration

Problem solving

Time management

Typing speed 45–50 WPM

Ability to work independently

Education

High school diploma or GED

Tools

MS Office

Excel

Outlook

Job description

AdNet LLC is seeking an Energy Efficiency Customer Care Agent to support commercial and residential energy programs. You will process incentive applications, provide call and chat support, and perform back-office processing to assist utility clients and their customers.

The role requires strong MS Office skills, high data-entry accuracy, and the ability to meet performance targets in a fast-paced environment. A high school diploma or GED is required.