Remote Energy Customer Support Intern

Enel North America Inc.; Andover (MA); On-site; USD 25,000 - 36,000; Part time

Benefits offered by this job

401k with match

Paid time off (PTO)

Paid leave programs

Professional development opportunities

Brand recognition

Job summary

Enel North America Inc. is seeking a Customer Support Intern to join our Global Support team in Massachusetts. The paid internship runs January 2027 to June 2027, offering hands-on experience in customer service for energy software and demand response programs.

You’ll support customers via phone and email, learn internal systems, and collaborate across departments. The role emphasizes problem solving, timely responses, and a customer-first mindset.

Qualifications

• Active enrollment in an accredited college or university.
• Experience with CRM systems or Salesforce.
• Strong communication and interpersonal skills.
• Customer service experience preferred.

Responsibilities

• Respond to and elevate inbound customer requests via phone and email.
• Navigate internal resources and policies to assist with software and Demand Response questions.
• Provide real-time information on demand response, energy procedures, and payments.
• Build productive relationships with internal departments.
• Identify improvement opportunities to enhance customer experience.

Skills

Salesforce

CRM systems

Customer service

Communication

Interpersonal skills

Education

Enrolled in accredited college/university

Tools

Salesforce CRM

Job description

Enel North America Inc. is seeking a Customer Support Intern to join our Global Support team in Massachusetts. The paid internship runs January 2027 to June 2027, offering hands-on experience in customer service for energy software and demand response programs.

You’ll support customers via phone and email, learn internal systems, and collaborate across departments. The role emphasizes problem solving, timely responses, and a customer-first mindset.