Remote Customer Onboarding Intern – Demand Response

Enel North America Inc.; Shawsheen Village (MA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

401k with match

Paid time off

Tuition reimbursement

Professional development

Job summary

Enel X is seeking an intern for the Customer Onboarding Team in North America. You will support onboarding new customers, assist with reporting, CRM data-entry, and learn demand response processes.

The role focuses on improving onboarding efficiency, delivering customer education, and collaborating with senior project managers. The paid internship runs Jan 2027–June 2027 and offers comprehensive benefits and growth opportunities.

Qualifications

• Student actively enrolled in an accredited college or university.
• Inquisitive with strong attention to detail.
• Keen problem-solving / growth mindset.
• Strong written and verbal communication skills; previous customer service skills are a plus.
• Proficiency with Microsoft Office programs (Excel, Visio, PPT).
• Preferred: experience with CRM software (Salesforce) and Excel Visual Basic.

Responsibilities

• Support Enel X customer success in North America by assisting Senior Project Manager and updating project information.
• Learn and explain general program rules to demand response customers; assist with ad hoc reporting and CRM data-entry.
• Navigate and bulk update in Salesforce; identify process improvements and standardization opportunities.

Skills

Strong written and verbal comms

Attention to detail

Problem-solving / growth mindset

Analytical skills

Education

Enrolled in accredited college/university

Tools

Salesforce CRM

Microsoft Office (Excel, Visio, PPT)

Excel Visual Basic

Job description

Enel X is seeking an intern for the Customer Onboarding Team in North America. You will support onboarding new customers, assist with reporting, CRM data-entry, and learn demand response processes.

The role focuses on improving onboarding efficiency, delivering customer education, and collaborating with senior project managers. The paid internship runs Jan 2027–June 2027 and offers comprehensive benefits and growth opportunities.