Customer Onboarding Intern – Energy & DR Programs

Enel North America Inc.; Andover (MA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

401k with match

Generous PTO

Paid leave programs

Mentorship by senior leaders

Career growth opportunities

Job summary

Enel X, a leading provider of Demand Response (DR) solutions, is seeking a paid internship/co-op on the Customer Onboarding team in Andover. This role supports enrolling new customers in DR, improving onboarding, and communicating program details to customers.

January 2027 to June 2027. The intern will assist with CRM data entry, reporting, and delivering program guidance to customers, while learning Enel X processes and energy management concepts.

Qualifications

• Students actively enrolled in an accredited college or university.
• Inquisitive and thorough with strong attention to detail.
• Strong written and verbal communication skills; previous customer service skills are a plus.
• Proficiency with Microsoft Office programs (esp. Excel, Visio, PPT)

Responsibilities

• Contribute to important projects assigned by a Senior Project Manager.
• Update and report critical information about new customer projects.
• Learn and be able to explain general program rules and nuances to demand response customers.
• Assist Project Managers with ad hoc reporting, customer outreach, CRM (Salesforce) data-entry, etc.

Skills

Attention to detail

Customer service

Written communication

Education

Enrolled student (college/university)

Tools

Salesforce

Microsoft Excel

Job description

Enel X, a leading provider of Demand Response (DR) solutions, is seeking a paid internship/co-op on the Customer Onboarding team in Andover. This role supports enrolling new customers in DR, improving onboarding, and communicating program details to customers.

January 2027 to June 2027. The intern will assist with CRM data entry, reporting, and delivering program guidance to customers, while learning Enel X processes and energy management concepts.