Energy Tech Customer Support Intern

Enel X S.r.l.; United States; On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Health insurance

401k match

Paid time off

Tuition reimbursement

Professional development

Day-one benefits

Job summary

Enel North America is seeking a Customer Support Intern to join the Global Support team. This is a full-time, paid internship/Co-op running January 2027 through June 2027 in the United States. You will assist commercial and industrial customers, leveraging Salesforce CRM and collaborating with internal teams.

The role emphasizes problem-solving, time management, and a proactive, customer-focused mindset, with benefits and growth opportunities within Enel North America.

Qualifications

• Currently enrolled in an accredited college or university.
• Experience with Salesforce CRM is beneficial.
• Strong communication and interpersonal skills.
• Technical aptitude with a willingness to learn energy/software industries.

Responsibilities

• Respond to and expand inbound customer requests via phone and email.
• Navigate internal resources, systems, and policies to assist customers with software and demand response questions.
• Provide customers with information about demand response and payments in real time.
• Establish productive, professional relationships with internal departments.
• Identify opportunities and problem areas impacting the customer experience and propose fixes.

Skills

Interpersonal communication

Time management

Problem solving

Customer service experience

Education

Currently enrolled in accredited college or university

Tools

Salesforce.com

Job description

Enel North America is seeking a Customer Support Intern to join the Global Support team. This is a full-time, paid internship/Co-op running January 2027 through June 2027 in the United States. You will assist commercial and industrial customers, leveraging Salesforce CRM and collaborating with internal teams.

The role emphasizes problem-solving, time management, and a proactive, customer-focused mindset, with benefits and growth opportunities within Enel North America.