Remote Employee Benefits Account Manager & Team Lead

Insurance Office of America; Van Horn (TX); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Company-paid health insurance

401K with employer match

Paid holidays and time off

Professional growth opportunities

Supportive culture

Job summary

Insurance Office of America is seeking an Account Manager - Employee Benefits to lead client service, account coordination, and team leadership for a diverse benefits book. You will drive data-driven processes, manage renewals, and develop new business opportunities in a flexible remote/hybrid setting with potential on-site requirements near a branch.

The role requires 5+ years of industry experience, active licensing, and strong MS Office skills, with an emphasis on excellent communication and

Qualifications

• 5+ years of industry experience.
• Active licensing required.
• Exceptional customer service and communication skills.
• Strong organizational, delegation, and decision-making skills.
• High accuracy in handling large work volumes.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma or equivalent.

Responsibilities

• Client Management: manage an assigned book of business and ensure performance.
• Client Service: deliver outstanding service and respond quickly to requests.
• Team Leadership: lead Account Coordinators and promote productivity.
• Daily Activities: direct daily tasks, set expectations, and monitor execution.
• Business Growth: identify sales opportunities to grow IOA business.
• New Business Setup: gather data, create client files, notify AOR, set up services.
• Renewal Process: manage renewals, coordinate with clients and carriers.
• Client Relationships: build and improve relationships and seek feedback.
• Value-Added Solutions: identify and implement value-added options.
• Compliance: ensure adherence to policies and standards.

Skills

5+ years experience

Exceptional customer service

Strong communication

Organizational skills

Delegation & decision-making

MS Office proficiency

Education

High School Diploma or Equivalent

Tools

MS Office (Outlook, Word, Excel)

Job description

Insurance Office of America is seeking an Account Manager - Employee Benefits to lead client service, account coordination, and team leadership for a diverse benefits book. You will drive data-driven processes, manage renewals, and develop new business opportunities in a flexible remote/hybrid setting with potential on-site requirements near a branch.

The role requires 5+ years of industry experience, active licensing, and strong MS Office skills, with an emphasis on excellent communication and