Senior Employee Benefits Account Manager (Remote)

Insurance Office of America; Albany (GA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Company‑paid health insurance

401K with employer match

Paid holidays

Paid vacations

Paid sick time

Professional growth opportunities

Respectful culture

Community service commitment

Supportive teammates

Job summary

Insurance Office of America seeks an Account Manager – Employee Benefits to oversee client relationships, lead account teams, and drive service excellence in a remote-capable role. The position emphasizes managing renewals, new business setup, data accuracy, and proactive client communication across an expansive benefits book.

Ideal candidates bring 5+ years of industry experience, active licensing, and strong MS Office skills, with a commitment to professional growth and high-quality service.

Qualifications

• 5+ years of industry experience.
• Active licensing is required.
• Exceptional customer service and communication skills.
• Strong organizational, delegation, and decision-making skills.
• High accuracy in handling large work volumes.
• Proficiency in MS Office (Outlook, Word, Excel).

Responsibilities

• Manage an assigned book of business, ensuring performance requirements are met and no liability occurs.
• Deliver outstanding service, anticipate client needs, maintain professional communication, and respond quickly to requests.
• Lead the account team with a strong work ethic and willingness to assist others.
• Direct daily activities of Account Coordinators, assign tasks, communicate expectations, and monitor execution.
• Identify and act on sales opportunities to grow IOA business.
• Manage new business setup, including data gathering, client file creation, and internal services setup.
• Manage renewals by verifying client data, updating files, and coordinating training and meetings.
• Build and improve client relationships, seek feedback, and implement improvements.
• Advocate for clients and carriers to ensure mutually beneficial outcomes.

Skills

Client management

Team leadership

Communication

MS Office

Process optimization

Education

Active licensing

Tools

CRM software

Data management systems

Job description

Insurance Office of America seeks an Account Manager – Employee Benefits to oversee client relationships, lead account teams, and drive service excellence in a remote-capable role. The position emphasizes managing renewals, new business setup, data accuracy, and proactive client communication across an expansive benefits book.

Ideal candidates bring 5+ years of industry experience, active licensing, and strong MS Office skills, with a commitment to professional growth and high-quality service.