Account Manager- Employee Benefits

Insurance Office Of America; Jackson (MS); Remote; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health insurance

401K with employer match

Paid holidays and vacation

Sick time

Professional growth

Respectful culture

Community service

Supportive teammates

Job summary

Insurance Office of America seeks an Account Manager – Employee Benefits to manage client accounts, lead a team of coordinators, and drive service excellence across renewals and new business setup. This role emphasizes strong communication, organization, and leadership to deliver value to clients.

The position supports remote work within Eastern and Central time zones, with occasional on-site options as needed, and requires active licenses and 5+ years of industry experience.

Qualifications

• 5+ years of industry experience required.
• Active licensing required.
• Excellent customer service and communication skills.
• Strong organizational, delegation, and decision-making abilities.
• High accuracy in handling large volumes of work.
• Proficiency with MS Office (Outlook, Word, Excel).
• High School Diploma or equivalent.

Responsibilities

• Manage an assigned book of business and ensure performance requirements are met.
• Deliver outstanding client service, anticipate client needs, and respond quickly to requests.
• Lead the account team and supervise daily tasks and expectations.
• Direct daily activities of Account Coordinators and coordinate with producers.
• Identify and act on sales opportunities to grow IOA business.
• Oversee new business setup, renewals, data management, and client education.
• Build and improve client relationships and advocate for clients.
• Ensure adherence to company policies and industry standards.

Skills

Account management

Customer service

Communication skills

Organizational skills

Decision making

Time management

Licensing

Education

High School Diploma

Tools

MS Office

Job description

Job Description

Account Manager – Employee Benefits

Work Mode: Remote/ Eastern and Central Times Zones Only | Location/Supporting: Longwood, FL | Experience: Level-Funded and Self-Funded Plans

Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit: ioausa.com/locations

About the Role

Responsible for IOA Benefits Account Management activities under Producer direction. Responsibilities include client service and communication, team leadership, directing daily tasks and work activities of Account Coordinators, team and individual productivity, quality, and service levels, implementation of client benefits administrative processes, tracking, renewals, new client setup, data management/entry, Producer communication, team and individual professional development, identification of sales opportunities, and upholding IOA core values.

Key Responsibilities

• Client Management:Manage an assigned book of business, ensuring performance requirements are met and no liability occurs.
• Client Service:Deliver outstanding service, anticipate client needs, maintain professional communication, and respond quickly to requests.
• Team Leadership:Lead the account team with a strong work ethic, positive attitude, and willingness to assist others.
• Daily Activities:Direct daily activities of Account Coordinator(s), assign tasks, communicate expectations, monitor execution, and recommend corrective actions.
• Business Growth:Identify and act on sales opportunities to grow IOA business.
• New Business Setup:Manage new business setup, including data gathering, client file creation, communication, AOR notifications, carrier rates, internal services setup, compliance audits, client education, and employee meetings.
• Renewal Process:Manage renewals by verifying client data, updating files, liaising with clients and carriers, obtaining rates, ensuring internal services usage, performing audits, coordinating training, and conducting meetings.
• Client Relationships:Build and improve client relationships, seek feedback, and implement improvements.
• Intermediary Role:Advocate for clients and carriers to ensure mutually beneficial outcomes.
• Value-Added Solutions:Identify and implement value-added solutions for clients.
• Professional Development: Support team training and development, promote a positive work environment, and seek continuous improvement.
• Communication: Maintain transparent communication with Producers and team members.
• Compliance:Ensure adherence to company policies and industry standards.
• Champion IOA core values and demonstrate integrity and leadership.

Ideal Candidate Qualifications

• 5+ years of industry experience
• Required active licensing
• Exceptional customer service and communication skills
• Strong organizational, delegation, and decision-making skills
• High accuracy in handling large work volumes
• Proficiency in MS Office (Outlook, Word, Excel)
• High School Diploma (or equivalent)

What We Offer

• Competitive salaries and bonus potential
• Company-paid health insurance
• Paid holidays, vacations, and sick time
• 401K with employer match
• Professional growth and career progression opportunities
• Respectful culture and work/family life balance
• Community service commitment
• Supportive teammates and a rewarding work environment

What To Expect (Application Process)

• 30-Minute Phone Screen, Online Assessments, and Interview(s)

Salary Range

The expected pay range for this position is 70-90K annually, depending on experience, relevant skills, and geographic location.

Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.