Remote Employee Assistance Program Manager

Naukri Mitra; United States; Hybrid; USD 85,000 - 104,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Generous PTO

Flexible hours

Professional development support

Job summary

Naukri Mitra is seeking an experienced Employee Assistance Program (EAP) Lead to own our wellness initiative from top to bottom, ensuring it meets real employee needs and remains accessible across a distributed workforce.

You'll partner with HR, managers, and external counselors, run workshops on mental health, analyze usage data, and shape how leadership supports employee well-being across the organization.

Qualifications

• Bachelor's degree in HR, psychology, social work or related field.
• Master's degree or licensure such as LCSW preferred.
• Experience running employee assistance programs, preferably remotely.
• Strong knowledge of employee well-being and counseling practices.

Responsibilities

• Own and build the EAP program end-to-end, aligning with workforce needs.
• Engage with employees, coordinate with external counselors, and facilitate referrals.
• Run workshops and training on mental health and well-being.
• Track usage and turn data into leadership recommendations.
• Inform and train managers to recognize when support is needed.

Skills

Experience running EAP

Counseling practices knowledge

Strong communication

Remote work proficiency

Data-driven decision making

Education

Bachelor's degree in HR, Psychology, Social Work

Master's degree or LCSW certification

Job description

People bring their whole selves to work, whether a company plans for that or not. A rough patch at home, burnout nobody talks about, a mental health struggle quietly affecting someone's performance — an Employee Assistance Program only works if someone's actually running it well.

What This Role Is Really About

You'll own our EAP from top to bottom. That means building out the program itself, keeping it aligned with our workforce's actual needs, and ensuring employees know it exists and feel comfortable using it. This isn't a policy-writing desk job. You'll be talking to real people, coordinating with outside counselors, and shaping how the whole organization thinks about employee well-being.

Where Your Time Actually Goes

• Building and refining a remote-friendly EAP that fits a global, distributed workforce
• Supporting employees directly when they reach out with personal or work-related concerns
• Coordinating with external counselors and therapists so people get the right referrals quickly
• Running workshops and training sessions on mental health and well-being topics
• Tracking program usage and turning that data into real recommendations for leadership
• Training managers on how to spot when an employee might need support and how to point them toward it

Keeping Things Compliant and Confidential

Confidentiality isn't optional here. You'll handle sensitive employee information in line with legal and ethical standards, and you'll work with legal and compliance teams whenever the program touches regulatory territory. Staying current on mental health support standards and employee assistance best practices is part of doing this job well, not an occasional afterthought.

Getting the Word Out

A great EAP that nobody knows about doesn't help anyone. You'll write newsletters, build informational resources, and run outreach so employees actually understand what's available to them. Surveys and feedback loops help you figure out what's landing and what employees genuinely want more of.

What You'll Need to Bring

• A bachelor's degree in Human Resources, Psychology, Social Work, or something closely related gets you in the door.
• A master's degree or a certification, such as Licensed Clinical Social Worker, moves your application ahead of the pack.
• Beyond credentials, you'll need real experience running employee assistance programs or similar mental health services, ideally in a remote setting.
• Solid understanding of employee well-being, counseling practices, and mental health support A communication style that puts people at ease and earns trust across every level of the company Comfort analyzing program data and turning it into decisions leadership can act on Organizational skills sharp enough to juggle multiple priorities without dropping anything Ease working independently in a remote setup, using digital tools for day-to-day program delivery

What You Get in Return

The salary for this role is $94,354 annually, paired with comprehensive health, dental, and vision coverage. There's a retirement savings plan with company match, generous paid time off, and a holiday schedule that actually respects your time off. At Naukri Mitra, we focus on connecting the right talent with the right opportunity, and this role is a genuine example of that matching someone who cares deeply about employee well-being with a company that's serious about supporting it. Flexible hours come standard here, and professional development support means this role can grow alongside your career rather than stay static.

The Environment You'd Be Stepping Into

Expect a workplace that treats this program as core to how the company operates, not a checkbox HR fills once a year. You'll collaborate closely with HR partners, managers, and leadership, and your input on program strategy will actually shape decisions rather than sit in a report somewhere unread.