Remote Counselor - Employee Assistance Program

Mutual of Omaha Insurance Co.; United States; Remote; USD 65,000 - 77,000; Full time

Benefits offered by this job

401(k) plan with company match

Vacation and paid holidays

Bonus opportunity

Job summary

Mutual of Omaha Insurance Co. is seeking an EAP Counselor to work a consistent 8:30 a.m.–5:00 p.m. local schedule within the Workplace Solutions division, handling incoming HR and employee calls for counseling and resource referrals.

You’ll provide brief, solution-focused counseling, connect clients with local providers, and help build and contract with outside resources. Remote work is allowed from the United States or Puerto Rico, with a strong benefits package and an annual bonus opportunity.

Qualifications

• Master's degree or higher in counseling, mental health, social work, chemical dependency or related field.
• Clinical licensure and completion of clinical supervision required.
• Valid, unrestricted clinical mental health license in state of work.

Responsibilities

• Answer incoming calls in a supportive and empathetic manner to guide employees and families.
• Collaborate with individuals to create actionable plans for short-term problems.
• Identify external professionals and resources, facilitating referrals for long-term assistance.
• Assist in contracting with providers to expand service offerings for employees.

Education

Master's degree in counseling

Clinical licensure or supervision

Unrestricted clinical license (LPC/LCSW/LMHC etc.)

Job description

As an EAP Counselor, you’ll work a consistent 8:30 a.m.-5:00 p.m. Monday- Friday local schedule in a structured, call-queue environment within our Workplace Solutions division, which supports employees through employer-sponsored benefits. You’ll receive incoming calls from HR partners, employees, spouses, and dependents, providing in-the-moment intake, assessment, and brief, solution-focused counseling. You’ll connect individuals with appropriate resources and refer them to local providers for ongoing care, with clients responsible for scheduling follow-up appointments. Calls vary in length depending on need, allowing you to focus on immediate support and guidance—without long-term case management or ongoing follow-up—so you can make a meaningful impact in the moment, every day.

WHAT WE CAN OFFER YOU:

• Estimated Salary: $65,000 - $77,000 plus annual bonus opportunity.
• 401(k) plan with a 2% company contribution and 6% company match.
• Work-life balance with vacation, personal time and paid holidays. See our benefits and perks page for details.
• Applicants for this position must not now, nor at any point in the future, require sponsorship for employment.

WHAT YOU'LL DO:

• Support and Empower: You will work a set schedule of 8:30- 5:00 your local time, answering incoming calls in a supportive and empathetic manner, guiding employees and their families through personal and work-related challenges. Your role is crucial in promoting overall well-being and enhancing job performance.
• Action Planning: Collaborate with individuals to create actionable plans, addressing short-term problems effectively. Your ability to navigate difficult situations and offer guidance will be pivotal in helping our clients overcome challenges.
• Resourceful Connections: Identify external professionals and resources, facilitating seamless referrals for those seeking specialized or long-term assistance. Your role extends to providing resource referrals, connecting individuals with community organizations, and enhancing their overall support network.
• Provider Network Development: Play a pivotal role in expanding and diversifying our service offerings by identifying and contracting with potential providers. Your proficiency in utilizing online directories and resources ensures a comprehensive range of services for our employees and their families.

WHAT YOU’LL BRING:

• Three or more years' experience in behavioral health required.
• Master's degree in counseling, Mental Health, Social Work, Chemical Dependency or related field. Clinical licensure and completion of clinical supervision required.
• Valid, unrestricted clinical mental health license. (e.g., LPC, LMFT, LCSW, LMHC, LCMHC, LICSW, LISW, or Clinical Psychologist) in the state where the candidate will work and primarily reside. Valid licenses include the following:
  • Licensed Professional Counselor (LPC)
  • Licensed Clinical Social Worker (LCSW)
  • Licensed Mental Health Counselor (LMHC)
  • Licensed Clinical Mental Health Counselor (LCMHC)
  • Licensed Independent Clinical Social Worker (LICSW)
  • Licensed Independent Social Worker (LISW)
• Experience and knowledge in assessment, counseling, chemical dependency, wellness, workshop design/training, and consulting.
• You promote a culture of diversity and inclusion, value different ideas and opinions, and listen courageously, remaining curious in all that you do.
• Able to work remotely with access to a high-speed internet connection and located in the United States or Puerto Rico.

PREFERRED:

• Certified Employee Assistance Professional (CEAP) eligible

We value diverse experience, skills, and passion for innovation. If your experience aligns with the listed requirements,

If you have questions about your application or the hiring process, email our Talent Acquisition area at [e-mail]. Please allow at least one week from time of applying if you are checking on the status.