EAP Triage Counselor - Remote

AllOne Health; United States; Remote; USD 50,000 - 70,000; Full time

Benefits offered by this job

Immediate medical, dental, and vision insurance

Generous paid time off

401(k) retirement program with company match

Employee Assistance Program benefits

Job summary

A leading mental health service provider is currently seeking an EAP Triage Counselor to provide telephonic counseling and crisis intervention remotely. This full-time position requires a Master's Degree in Social Work, Counseling, or Psychology and a current mental health license. The successful candidate will perform clinical assessments and manage client data while demonstrating outstanding communication and problem-solving skills. This role offers comprehensive benefits including medical, dental, and a generous paid time off policy.

Qualifications

• Master’s Degree in a relevant field is required.
• Current license or eligibility for license in a Mental Health profession.
• Previous EAP experience preferred.

Responsibilities

• Provide telephonic EAP counseling and crisis intervention.
• Enter client data into the EAP Expert database.
• Perform case management follow-up.

Skills

Interpersonal skills

Communication skills

Organizational skills

Problem-solving skills

Customer service skills

Education

Master’s Degree in Social Work, Counseling, or Psychology

Job description

Position Summary

We are currently seeking an EAP Triage Counselor to work remotely. The role is a full‑time, non‑exempt position working Monday‑Friday 1:30 PM – 10:00 PM EST. The primary responsibility is telephonic EAP counseling—providing intake, assessment, clinical consultation, short‑term counseling, crisis intervention, case management, and management consultation to employee and dependent clients.

What you’ll do

• Perform clinical work including intake, assessment, crisis management, short‑term counseling, resource referrals, and case‑management follow‑up.
• Provide clinical services at the point of employee or dependent client interface, telephonically, in office, or on the customer workplace site.
• Provide management and organizational consultations to employer customer contacts and respond to workplace trauma, crisis, and loss.
• Enter relevant client data into the EAP Expert database system immediately following service.
• Perform other related duties as needed and maintain a high level of productivity.

What you’ll have

• Master’s Degree in Social Work, Counseling, or Psychology (required).
• Currently Licensed or License eligible in a Mental Health profession.
• Outstanding interpersonal, communication, organizational, and problem‑solving skills.
• Strong customer service skills.
• Previous EAP experience and/or Certified Employee Assistance Professional (CEAP) preferred.

Company Perks

• Immediate medical (Blue Cross/Blue Shield), dental, and vision insurance.
• Desirable work schedules with a generous amount of paid time off.
• 401(k) retirement program with company match.
• Employee Assistance Program benefits for you and your family.
• …and many more!

AllOne Health is an AA/EO employer and actively seeks candidates from diverse backgrounds.

Seniority Level

• Entry level

Employment Type

• Full‑time

Job Function

• Other

Industries

• Mental Health Care