Client Relations Manager

AllOne Health; United States; Remote; USD 70,000 - 90,000; Full time

Benefits offered by this job

Immediate medical, dental, and vision insurance

Generous Paid Time Off

401(k) retirement program with company match

Employee Assistance Program benefits for family

Job summary

A workplace behavioral health leader is looking for a Client Relations Manager to enhance client satisfaction and program utilization. The role involves managing client accounts, building relationships with HR teams, and ensuring successful delivery of EAP services. Ideal candidates have at least 3 years of experience in client services and a relevant degree. This full-time position offers remote work options and comprehensive benefits.

Qualifications

• 3+ years of experience in account management or client services.
• Strong analytical skills to interpret data.
• Familiarity with mental health and wellness concepts is a plus.

Responsibilities

• Serve as the primary liaison for assigned EAP client accounts.
• Build and maintain strong relationships with client teams.
• Conduct regular check-ins and strategy meetings.
• Provide ongoing program support and insights.

Skills

Interpersonal skills

Verbal communication

Written communication

Analytical skills

Project management

Education

Bachelor’s or master’s degree in business or related field

Job description

Join to apply for the Client Relations Manager role at AllOne Health

AllOne Health is a leader in workplace behavioral health, dedicated to improving employee health and well‑being through comprehensive Employee Assistance Programs (EAP). Remote work is available for this full‑time, exempt position.

POSITION SUMMARY

The EAP Client Relations Manager is the primary point of contact for organizational clients, ensuring successful delivery of EAP services. The role focuses on managing client relationships, driving engagement, and supporting program utilization and service excellence. The Manager partners with internal teams and collaborates with external stakeholders to achieve client satisfaction and program impact.

KEY ACCOUNTABILITIES & DUTIES

• Serve as the primary liaison for assigned EAP client accounts.
• Build and maintain strong relationships with client HR teams, leadership, and stakeholders.
• Conduct regular check‑ins and strategy meetings to understand client needs and adjust programming.
• Act as a trusted advisor, providing program support and insights into organizational challenges.
• Participate in on‑call rotation after hours if required.
• Coordinate onboarding for new clients, including service delivery setup, training, and communication plans.
• Collaborate with internal teams to customize program offerings based on client goals and culture.
• Provide ongoing support, addressing inquiries, concerns, or escalations promptly.
• Develop and execute engagement strategies to promote EAP awareness and utilization.
• Deliver presentations, webinars, and training sessions on available EAP services and wellness topics.
• Analyze utilization data to identify trends and recommend improvement strategies.
• Prepare and present regular reports summarizing program usage, outcomes, and improvement areas.
• Ensure all reports meet confidentiality and compliance standards.
• Identify opportunities to expand EAP services and support additional client needs.
• Collaborate with sales and leadership teams to develop proposals for enhanced or expanded offers.
• Assist in contract renewals by demonstrating program value and fostering client loyalty.

QUALIFICATIONS

• Bachelor’s or master’s degree in business, Human Resources, Social Work, Psychology, or a related field.
• 3+ years of experience in account management, client services, or a related role, ideally within an EAP, health and wellness, or human services industry.
• Strong interpersonal and relationship‑building skills.
• Excellent verbal and written communication, including presentation and public speaking abilities.
• Analytical skills to interpret utilization data and develop actionable insights.
• Proficiency in project management, multitasking, and meeting deadlines.
• Familiarity with mental health, wellness, and organizational behavior concepts is a plus.

COMPANY PERKS

• Immediate medical (Blue Cross/Blue Shield), dental, and vision insurance available.
• Desirable work schedules and generous Paid Time Off.
• 401(k) retirement program with company match.
• Employee Assistance Program (EAP) benefits for you and your family.
• …and many more!

AllOne Health is an AA/EO employer and actively seeks candidates from diverse backgrounds. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.