Remote Emergency Response Associate — Night Shift

Jobgether SRL; United States; Remote; USD 42,000 - 56,000; Full time

Benefits offered by this job

Full-time remote opportunity

Four-day, 40-hour schedule

Third-shift hours 12:00 AM–10:30 AMEST

Job summary

Jobgether SRL is seeking a dedicated Contact Center Specialist to serve as the initial point of contact for elderly and medically at-risk individuals. You will respond to alarms, assess situations, and coordinate appropriate responses, while triaging calls and updating the Mastermind data management system. The role blends customer service with precise data handling and calm decision-making, in a remote, third-shift schedule from Thursday to Sunday.

Qualifications

• High school diploma or GED required.
• Call center or customer service experience.
• Fluency in English with strong verbal communication.
• Basic computer literacy and working knowledge of Microsoft Windows.
• Professional, courteous, and clear telephone manner.
• Strong compassion and empathy for elderly and medically at-risk individuals.

Responsibilities

• Answer incoming emergency and service alarms, identify the assistance required, and coordinate timely responses with designated emergency or non-emergency responders.
• Provide professional, compassionate, and courteous customer service throughout every subscriber interaction.
• Triage calls according to established protocols and procedures while maintaining appropriate urgency and accuracy.
• Process subscriber-requested information changes and accurately update records in the Mastermind data management system.
• Complete off-phone responsibilities, including assigned callback queues, in accordance with established procedures.
• Troubleshoot maintenance alarms and home communicator issues to help ensure subscriber services remain functional and uninterrupted.
• Meet departmental standards for after-call work, average handle time, and case quality.
• Maintain compliance with organizational and departmental policies, procedures, and service standards.
• Complete required training within established timeframes and apply training consistently during daily operations.
• Contribute to a productive, supportive, and caring work environment through professional and collaborative behavior.

Skills

Call center experience

English fluency

Verbal communication

Attention to detail

Calm under pressure

Education

High school diploma or GED

Tools

Mastermind data management system

Microsoft Windows

Job description

Jobgether SRL is seeking a dedicated Contact Center Specialist to serve as the initial point of contact for elderly and medically at-risk individuals. You will respond to alarms, assess situations, and coordinate appropriate responses, while triaging calls and updating the Mastermind data management system. The role blends customer service with precise data handling and calm decision-making, in a remote, third-shift schedule from Thursday to Sunday.