Personal Emergency Response Assoc.

ConnectAmerica, LLC; Virginia (MN); On-site; USD 32,000 - 36,000; Full time

Job summary

ConnectAmerica, LLC is hiring a Personal Emergency Response Associate in Georgia. The role handles inbound alarm calls, triages needs, and coordinates with responders to ensure timely assistance.

You will document subscriber data changes, manage call queues, and troubleshoot issues to maintain uninterrupted service. We're seeking courteous, English-speaking professionals with strong verbal skills, basic computer literacy, and a compassionate approach to elderly and at-risk subscribers.

Qualifications

• Fluent English with excellent verbal communication.
• Basic computer skills and proficiency in Windows operating systems.
• High school diploma or equivalent (GED) required.

Responsibilities

• Answer incoming telephone calls (Alarms) and triage needs with responders.
• Maintain professional, caring customer interactions and high service levels.
• Update subscriber data accurately in the data management system Mastermind.
• Perform off-phone tasks as required (call back queue).
• Troubleshoot maintenance alarms and home communicator issues to keep service working.
• Meet standards for after-call work, handle time, and case quality.
• Follow company policies and complete training within set timelines.
• Contribute to a productive, supportive, and caring work environment.

Skills

Fluent English

Excellent verbal skills

Basic Computer Skills

Microsoft Windows skills

Education

High School diploma or GED

Tools

Windows

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Personal Emergency Response Assoc.

Full Time Clerical GA, US

10 days ago Requisition ID: 2520

JOB PURPOSE

To answer incoming telephone calls (Alarms) from elderly and medically-at-risk individuals (Subscribers) and triage their needs with designated responders (non-emergency and emergency) in order to obtain the appropriate level of required assistance in a timely manner.

RESPONSIBILITIES

• Respond to incoming calls/Alarms by identifying the type of help required and coordinating (triaging) timely and appropriate assistance according to established protocols and procedures.
• Ensure that all customer interactions are conducted in a professional and caring manner resulting in a high level of customer service.
• Obtain requested revisions to Subscriber data and ensure that the necessary updates are accurately entered into the appropriate data management system Mastermind
• Perform off-phone tasks as required (call back queue ) in accordance with established protocols.
• Troubleshoot maintenance Alarms when applicable and home communicator issues to ensure that the Subscriber’s service is functional and uninterrupted.
• Meet departmental standards for after-call work, average handle time, and case quality.
• Adhere to all company and departmental policies and practices.
• Ensure that all required training is completed within expected timeframes.
• Demonstrate behaviors that contribute to a productive supportive and caring work environment.

Education/Experience Qualifications

• High School diploma or equivalent required - GED
• Call Center or Customer Service experience
• Fluency in English; Excellent verbal skills
• Basic Computer and Microsoft Windows skills
• Professional and courteous telephone manner
• Deep compassion and empathy for the elderly and medically at-risk, highly desirable
• Able to handle routine and repetitive tasks at varying pace
• Able to maintain composure in stressful situations
• Satisfactory background check and CORI check
• For remote positions, we require a professional work environment that includes having a quiet, distraction-free workspace, a private area to ensure confidentiality and security when handling sensitive information, and reliable internet access to support seamless communication and work activities.

JOB PURPOSE

To answer incoming telephone calls (Alarms) from elderly and medically-at-risk individuals (Subscribers) and triage their needs with designated responders (non-emergency and emergency) in order to obtain the appropriate level of required assistance in a timely manner.

RESPONSIBILITIES

• Respond to incoming calls/Alarms by identifying the type of help required and coordinating (triaging) timely and appropriate assistance according to established protocols and procedures.
• Ensure that all customer interactions are conducted in a professional and caring manner resulting in a high level of customer service.
• Obtain requested revisions to Subscriber data and ensure that the necessary updates are accurately entered into the appropriate data management system Mastermind
• Perform off-phone tasks as required (call back queue ) in accordance with established protocols.
• Troubleshoot maintenance Alarms when applicable and home communicator issues to ensure that the Subscriber’s service is functional and uninterrupted.
• Meet departmental standards for after-call work, average handle time, and case quality.
• Adhere to all company and departmental policies and practices.
• Ensure that all required training is completed within expected timeframes.
• Demonstrate behaviors that contribute to a productive supportive and caring work environment.

Education/Experience Qualifications

• High School diploma or equivalent required - GED
• Call Center or Customer Service experience
• Fluency in English; Excellent verbal skills
• Basic Computer and Microsoft Windows skills
• Professional and courteous telephone manner
• Deep compassion and empathy for the elderly and medically at-risk, highly desirable
• Able to handle routine and repetitive tasks at varying pace
• Able to maintain composure in stressful situations
• Satisfactory background check and CORI check
• For remote positions, we require a professional work environment that includes having a quiet, distraction-free workspace, a private area to ensure confidentiality and security when handling sensitive information, and reliable internet access to support seamless communication and work activities.

Tuesday to Saturday 4:00 AM to 12:30 PM EST 1st shift 5x8