Emergency Services After-Hours Coordinator (Remote)

Global Facility Management; Melville (NY); Hybrid; USD 30,307 - 34,440; Full time

Job summary

Global Facility Management is seeking an After Hours Response Coordinator to manage emergency service requests from home-based locations in Melville, NY. This full-time role prioritizes rapid triage, customer satisfaction, and coordination with internal teams and vendors to deliver exceptional service.

The position follows a graveyard shift schedule (Tue, Wed, Fri, Sat, Sun) with hourly pay. A minimum of 1 year in customer service is required; Salesforce experience and bilingual skills are a

Qualifications

• 1+ years of customer service experience.
• Excellent communication and multitasking abilities.
• College degree preferred; Salesforce experience is a plus.

Responsibilities

• Handle all emergency after-hours service requests per department policies.
• Make after-hours account decisions and coordinate responses.
• Schedule and update service calls with all relevant parties.
• Confirm completion of service calls for Corporate Facilities and Global.
• Provide timely feedback to clients and on-call teams about issues.
• Collaborate with vendors to meet/exceed service expectations.

Skills

Customer service

Communication

Multitasking

Bilingual (advantage)

Education

High School

Tools

Salesforce

Job description

Global Facility Management is seeking an After Hours Response Coordinator to manage emergency service requests from home-based locations in Melville, NY. This full-time role prioritizes rapid triage, customer satisfaction, and coordination with internal teams and vendors to deliver exceptional service.

The position follows a graveyard shift schedule (Tue, Wed, Fri, Sat, Sun) with hourly pay. A minimum of 1 year in customer service is required; Salesforce experience and bilingual skills are a