Remote EMEA Application Engineer - Industrial AI

Litmus; United States; À distance; USD 110 000 - 170 000; Plein temps

Résumé du poste

Litmus is hiring a Customer Success Application Engineer (EMEA) to enable successful configuration, deployment, and value realization of Litmus products. This remote role partners with customers during PoC and production projects, validating requirements and delivering measurable outcomes.

You will collaborate with Sales Engineers, Account Managers, Product Management, Development, and Support to ensure smooth transitions from pre-sales to implementation and ongoing success across EMEA.

Qualifications

• Professional experience working in a manufacturing or industrial environment, ideally in an Application Engineering, Manufacturing Engineering, Automation, Controls, Industrial IT/OT, or related technical role.

Responsabilités

• Validate customer requirements for proof-of-concept and production implementations of Litmus products.
• Configure Litmus products during proof-of-concepts, customer pilots, and production deployments.
• Lead assigned technical implementation activities and ensure contracted technical responsibilities are delivered successfully.
• Develop innovative solution approaches that help customers maximize value from Litmus products.
• Maintain and contribute to internal solution libraries, deployment best practices, reusable configurations, and technical documentation.
• Provide Level 2 technical support to the Litmus Service Desk, including troubleshooting, root-cause analysis, and customer issue resolution.
• Support Sales Engineers and Account Managers with technical architecture reviews, proposal inputs, RFI/RFP responses, demonstrations, and smooth pre-sales-to-implementation handovers.
• Provide field feedback to Product Management and Development on customer requirements, market gaps, bugs, and product enhancement opportunities.
• Support webinars, customer meetings, partner enablement, value-added reseller discussions, and customer user group activities as required.

Connaissances

German language

English language

Networking basics

Linux fundamentals

Cloud concepts (Docker/Kubernetes)

Outils

Docker

Kubernetes

Azure

AWS

GCP

Description du poste

Litmus is hiring a Customer Success Application Engineer (EMEA) to enable successful configuration, deployment, and value realization of Litmus products. This remote role partners with customers during PoC and production projects, validating requirements and delivering measurable outcomes.

You will collaborate with Sales Engineers, Account Managers, Product Management, Development, and Support to ensure smooth transitions from pre-sales to implementation and ongoing success across EMEA.