Remote Partner Success Lead – Industrial AI & IIoT

Litmus; United States; Remote; USD 79,000 - 112,000; Full time

Job summary

Litmus is seeking a seasoned Partner Success Manager to support and strengthen relationships with our partner network. The role requires strong technical knowledge, excellent communication, and the ability to work with partner teams remotely and on-site.

You will report to the Vice President of Customer Success and collaborate with Customer Success, Sales, Product, and Engineering teams. The position involves travel to partner locations for training, reviews, and workshops.

Qualifications

• 5+ years of experience in partner management or related customer-facing roles.
• Experience in manufacturing/industrial tech, IIoT, or industrial automation.

Responsibilities

• Be the primary engagement contact for assigned Litmus partners.
• Lead partner onboarding, training, and enablement.
• Educate partners on deployment, configuration, and implementation best practices.
• Provide technical guidance during partner-led implementations and escalations.
• Showcase new Litmus features to partner teams.
• Identify gaps in partner knowledge or readiness and plan improvements.
• Monitor partner engagement, deployment quality, and satisfaction.
• Gather feedback and collaborate to improve processes and product adoption.
• Collaborate with cross-functional teams to drive successful outcomes.
• Travel to partner sites for training and business reviews.

Skills

Partner management

Customer success

Implementation

Technical account management

Training & enablement

Communication

Project management

Tools

Wrike

Job description

Litmus is seeking a seasoned Partner Success Manager to support and strengthen relationships with our partner network. The role requires strong technical knowledge, excellent communication, and the ability to work with partner teams remotely and on-site.

You will report to the Vice President of Customer Success and collaborate with Customer Success, Sales, Product, and Engineering teams. The position involves travel to partner locations for training, reviews, and workshops.