Remote Email Support Specialist - Customer Care Pro

PetsApp; United States; Remote; USD 45,000 - 65,000; Full time

Benefits offered by this job

Flexible remote work environment

Competitive compensation

Growth opportunities

Collaborative culture

Access to cutting-edge tools

Job summary

Invicta Software is seeking a detail-oriented Remote Email Response Specialist to join our team. You will manage high-volume email inquiries from clients and partners with clarity and professionalism, helping preserve our reputation for excellent service.

Working remotely, you will draft responses, escalate issues when needed, and maintain organized records in our CRM. A strong command of written English and the ability to multi-task are essential.

Qualifications

• Proven experience in email communication, customer service, or a related role.
• Excellent written communication skills with strong attention to detail.
• Ability to manage multiple email threads and prioritize effectively.
• Familiarity with CRM software and email management tools is a plus.
• Strong organizational skills and ability to maintain accurate records.
• Self-motivated with the ability to work independently in a remote setting.
• Reliable internet connection and a suitable home workspace.

Responsibilities

• Monitor and respond to high volumes of email inquiries in a timely manner.
• Draft, proofread, and send clear, concise, and grammatically correct email responses.
• Identify and prioritize urgent or complex emails and elevate accordingly.
• Collaborate with internal departments to resolve customer issues and provide accurate information.
• Maintain up-to-date knowledge of company products, services, and policies to ensure accurate communication.
• Track and document email interactions using company tools and CRM systems.
• Continuously improve email response templates and processes to enhance efficiency and customer satisfaction.

Skills

Email communication

Customer service

Written communication

Multi-tasking

CRM tools

Organization

Remote work

Internet connection

Education

High school diploma

Associate or bachelor’s degree preferred

Tools

CRM software

Job description

Invicta Software is seeking a detail-oriented Remote Email Response Specialist to join our team. You will manage high-volume email inquiries from clients and partners with clarity and professionalism, helping preserve our reputation for excellent service.

Working remotely, you will draft responses, escalate issues when needed, and maintain organized records in our CRM. A strong command of written English and the ability to multi-task are essential.