Remote Chat & Email Support Specialist

PetsApp; United States; On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

Remote work opportunities

Ongoing training

Supportive team culture

Access to latest support tools

Job summary

Invicta Software is seeking a Chat & Email Support Agent to deliver exceptional customer service via chat and email. You will resolve inquiries, guide users through troubleshooting steps, and maintain clear records of interactions to ensure smooth issue resolution.

Applicants should have experience in remote customer support, strong written English, and the ability to work efficiently in a fast-paced environment. Training and flexible hours are provided to support ongoing growth.

Qualifications

• Proven experience in customer support, preferably in chat and email environments.
• High quality written communication with clear tone.
• Ability to multitask and manage time in a fast-paced setting.
• Familiarity with customer support software and ticketing systems.
• Basic technical aptitude and ability to learn new software quickly.
• Problem-solving mindset with patience and empathy toward customers.

Responsibilities

• Respond promptly and professionally to customer inquiries via chat and email.
• Diagnose and troubleshoot technical problems with guided steps.
• Document customer interactions and track issue resolution progress.
• Identify recurring issues and provide feedback to product and development teams.
• Maintain up-to-date knowledge of product features, updates, and policies.
• Ensure customer satisfaction with timely follow-ups and updates.
• Adhere to company standards for quality, tone, and response time.

Skills

Customer support experience

Written communication

Multitasking

Support software knowledge

Patience & empathy

Education

High school diploma

Tools

Ticketing systems

Job description

Invicta Software is seeking a Chat & Email Support Agent to deliver exceptional customer service via chat and email. You will resolve inquiries, guide users through troubleshooting steps, and maintain clear records of interactions to ensure smooth issue resolution.

Applicants should have experience in remote customer support, strong written English, and the ability to work efficiently in a fast-paced environment. Training and flexible hours are provided to support ongoing growth.