Remote Client Support Specialist - Growth & Impact

Nexoratalent; Philadelphia (Philadelphia County); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Fully remote

Flexible hours

Growth opportunities

Collaborative team

Competitive salary

Job summary

Nexoratalent is seeking a detail-oriented Client Support Specialist to join our growing remote team. You will assist clients by providing exceptional support across email, phone, and chat, resolving inquiries, coordinating communications, and ensuring a positive customer experience in every interaction.

The ideal candidate is professional, organized, and responsive, comfortable working in a fast-paced remote environment, with excellent communication and problem-solving skills to maintain high

Qualifications

• Excellent verbal and written communication skills are required.
• Strong organizational and multitasking abilities are essential.
• Ability to work independently in a remote setting is required.
• Strong attention to detail and problem-solving skills are needed.

Responsibilities

• Respond to client inquiries via email, phone, and chat in a timely and professional manner.
• Provide accurate information regarding services, processes, and account updates.
• Assist clients with scheduling, follow-ups, and general support requests.
• Maintain detailed records of customer interactions and updates.
• Coordinate with internal teams to ensure efficient issue resolution.
• Monitor client satisfaction and escalate concerns when necessary.
• Support daily administrative and operational tasks as assigned.
• Maintain professionalism and strong communication in all interactions.

Skills

Excellent verbal and written

Strong organizational skills

Independent remote work

Attention to detail

Problem solving

Professional demeanor

Positive attitude

Tools

CRM systems

Slack

Zoom

Google Workspace

Job description

Nexoratalent is seeking a detail-oriented Client Support Specialist to join our growing remote team. You will assist clients by providing exceptional support across email, phone, and chat, resolving inquiries, coordinating communications, and ensuring a positive customer experience in every interaction.

The ideal candidate is professional, organized, and responsive, comfortable working in a fast-paced remote environment, with excellent communication and problem-solving skills to maintain high