Off Site Email Chat Support

Gilder Search Group; Los Angeles (CA); On-site; USD 38,000 - 52,000; Full time

Job summary

Gilder Search Group is seeking a dedicated Off Site Email Chat Support specialist to deliver exceptional customer service via email and chat. The role focuses on timely, accurate responses and maintaining a high standard of client care in a remote environment.

You will handle inquiries, troubleshoot issues, and document interactions while staying updated on product knowledge and company policies. Flexibility for varied shifts and strong written communication are essential.

Qualifications

• Experience in customer support via email and chat channels.
• Excellent written communication and attention to detail.
• Remote work setup with reliable internet and quiet workspace.
• Flexibility to work evenings or weekends if required.

Responsibilities

• Respond promptly and clearly to customer inquiries through email and chat support channels.
• Diagnose and troubleshoot product or service issues by gathering necessary information from customers.
• Maintain a high level of professionalism and empathy in all communications.
• Document customer interactions and update relevant systems with accurate information.
• Identify recurring issues and provide feedback to improve customer service processes.
• Work independently in a remote environment while meeting performance targets and deadlines.
• Stay updated on product knowledge, company policies, and industry trends.

Skills

Customer support

Written communication

Multitasking

CRM familiarity

Problem solving

Remote work setup

Flexible shifts

Education

High school diploma or equivalent

Associate or Bachelor’s degree (plus)

Tools

CRM software

Ticketing platforms

Job description

We are seeking a dedicated and detail-oriented Off Site Email Chat Support specialist to join our dynamic team. This role is pivotal in delivering exceptional customer service through email and chat channels, ensuring timely and accurate responses that enhance overall customer satisfaction.

If you have a passion for problem-solving and effective communication, this is an exciting opportunity to contribute to a growing organization while working remotely.

Responsibilities

• Respond promptly and clearly to customer inquiries through email and chat support channels.
• Diagnose and troubleshoot product or service issues by gathering necessary information from customers.
• Maintain a high level of professionalism and empathy in all communications.
• Document customer interactions and update relevant systems with accurate information.
• Identify recurring issues and provide feedback to improve customer service processes.
• Work independently in a remote environment while meeting performance targets and deadlines.
• Stay updated on product knowledge, company policies, and industry trends.

Requirements

• Proven experience in customer support, preferably in email and chat environments.
• Excellent written communication skills with strong attention to detail.
• Ability to multitask and manage time effectively in a remote work setting.
• Familiarity with customer support software, CRM systems, or ticketing platforms.
• Strong problem-solving skills and the ability to remain calm under pressure.
• Reliable internet connection and a quiet workspace suitable for remote work.
• Flexibility to work varied shifts, including evenings or weekends, if required.

• High school diploma or equivalent; associate or bachelor’s degree is a plus.
• Previous experience in customer service, technical support, or related fields.
• Familiarity with the company’s industry or products is advantageous.