Remote Technical Operations Support Analyst

NEPSE Trading

United States

Remote

USD 45,000 - 70,000

Full time

6 days ago

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Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Life insurance

Disability insurance

Voluntary benefits

Job summary

Exemplar Luxury Group seeks a strategic, forward-thinking technical mind to coordinate frontline technical support for our Customer Service operations. You will act as a liaison for internal associates and vendor partners, driving efficiency and real-time incident management in a fast-paced luxury retail environment.

You will manage access/licensing, support our omnichannel VOIP, and collaborate with multiple teams to streamline information flow and ticketing.

Qualifications

1+ year of professional experience in a customer-facing or technical support role.
In-depth knowledge of desktop application troubleshooting and OS fundamentals.
Proficiency with Microsoft Office 365 and Google Workspace (G Suite).
Availability for 24/7 operational needs with strong dependability.
Clear and empathetic technical communication under pressure.
Strong organizational and multi-tasking abilities; willing to cover night shifts.

Responsibilities

Provide exceptional internal technical customer service via Jira, phone, email, and chat.
Execute account access and licensing administration for internal associates and partners.
Support core contact center omnichannel and voice solutions operationally.
Lead real-time incident communications and coordinate resolutions across teams.
Adjust schedules and perform operational tasks as directed by Workforce Management.
Assist with third-party applications and liaise with vendor support for complex issues.
Identify and implement process improvements to boost system reliability and agent efficiency.