Executive IT Support Specialist - On-Call & Remote-Ready

HCL Technologies Limited; Pearland (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

HCL Technologies Limited is seeking an Executive IT Support Specialist to provide world-class IT assistance to executives both onsite and remotely. The role includes resolving complex issues, installing and upgrading hardware/software, and supporting AV setups for high-priority meetings.

The ideal candidate will have strong communication skills, technical knowledge across protocols and OS, and a proactive, professional approach to executive support.

Responsibilities

• Deliver world-class IT support to onsite and remote executives
• Independently resolve complex, break/fix issues in person or via telephone
• Perform installations, replacements, upgrades, and other hardware/software related tasks as needed
• Setup and monitor high-priority executive meetings utilizing collaboration and AV services
• Provide technical support to Office Services as needed
• Provide recommendations regarding new technologies to better support all executives, and users
• Perform regular walkthroughs to provide proactive support to high visible individuals
• Acts as a resource for IT projects and initiatives in other functional areas as needed
• Receive and respond to incoming support requests in a timely manner including off hours
• Follow set procedures for logging, reporting, and statistically monitoring desktop operations
• Set reasonable expectations that can be counted on
• Present the facts transparently to promote collaborative solutions
• Working technical knowledge of current protocols, operating systems, and standards
• Strong written and oral communication skills with a focus on executive level support
• Analytical and problem-solving abilities, with keen attention to detail
• Self-motivated and directed, with the ability to effectively prioritize and execute
• Experience working in a team-oriented, collaborative environment
• Strong customer-service orientation with a focus on customer satisfaction
• Highest degree of professionalism and integrity
• Flexibility to be on call during off hours and weekends
• Ability to research and test new technologies and solutions
• Time management and organizational skills

Job description

HCL Technologies Limited is seeking an Executive IT Support Specialist to provide world-class IT assistance to executives both onsite and remotely. The role includes resolving complex issues, installing and upgrading hardware/software, and supporting AV setups for high-priority meetings.

The ideal candidate will have strong communication skills, technical knowledge across protocols and OS, and a proactive, professional approach to executive support.