Remote-Eligible Systems Reliability Lead

PNC Financial Services Group, Inc.; Pittsburgh (Allegheny County); Hybrid; USD 90,000 - 140,000; Full time

Benefits offered by this job

Medical benefits

401(k) with company match

Pension and stock purchase plans

Paid time off

Education assistance

Job summary

PNC Financial Services Group, Inc. is seeking an IT Operations professional to monitor and maintain critical systems, ensuring stability and adherence to technology standards.

The role supports patching, upgrades, and incident resolution, with governance responsibilities and opportunity for remote work in select locations. Ideally you have 3+ years of relevant experience and a Bachelor's degree, plus strong skills in RCA, API integration, and ITIL practices.

Qualifications

• Experience monitoring and maintaining systems to ensure stability and compliance.
• Ability to perform patching, upgrades, and coordination with delivery teams.
• Strong incident management and root-cause analysis skills.

Responsibilities

• Leads and participates in monitoring and modernization of systems.
• Performs maintenance, patching, and upgrades; coordinates with teams.
• Investigates incidents, identifies root causes, and reports findings.
• Monitors availability, performance, and capacity against baselines.
• Coaches junior staff to deepen knowledge of systems.
• Governance tasks: attestations, continuity testing, audit responses.

Skills

System Monitoring

Incident Management

Root Cause Analysis

API Integration

ITIL

Education

Bachelor's degree

Job description

PNC Financial Services Group, Inc. is seeking an IT Operations professional to monitor and maintain critical systems, ensuring stability and adherence to technology standards.

The role supports patching, upgrades, and incident resolution, with governance responsibilities and opportunity for remote work in select locations. Ideally you have 3+ years of relevant experience and a Bachelor's degree, plus strong skills in RCA, API integration, and ITIL practices.