System Reliability & Incident Lead

PNC; Cincinnati (OH); Sur place; USD 75 000 - 125 000; Plein temps

Avantages offerts par ce poste

Medical and prescription coverage

401(k) with match

Paid holidays and vacation

Résumé du poste

PNC is seeking a System Reliability Support Lead in its Application Support organization. Based in one of several office locations, including Cincinnati, OH, the role requires weekly in-office presence and prior technical support experience.

Lead monitoring, maintenance, patches, and incident resolution to ensure a stable production environment while coaching junior staff and ensuring governance and risk controls.

Qualifications

• 3+ years of relevant/ direct industry experience.
• Bachelor's degree or equivalent experience in a related field.
• Certifications are often desired.

Responsabilités

• Leads and participates in monitoring, maintenance, support and modernization of systems and software to ensure stability and compliance with technology standards.
• Performs maintenance including installation of patches and upgrades; coordinates with delivery teams to maintain a stable production environment.
• Incident detection, resolution and/or escalation; analyze root causes and report on design, reliability, maintenance problems and bugs.
• Monitors systems availability, performance and capacity against baseline metrics and reports trends; implements methods for monitoring reliability and resolving incidents.
• Educates and coaches more junior staff to deepen knowledge of supported systems and applications.
• Leads application governance, attestations, continuity testing, impact analysis and audits in line with technology standards.
• Customer-focused and risk-aware mindset in all business decisions; align solutions to customer needs and enterprise risk management.

Connaissances

Customer focus

Incident management

Root cause analysis

Technical troubleshooting

Genesys CCPulse

Information Technology Operations

Risk management

Service Level Agreement (SLA)

System reliability

Troubleshooting

Formation

Bachelor's degree

Outils

Genesys CCPulse

Description du poste

PNC is seeking a System Reliability Support Lead in its Application Support organization. Based in one of several office locations, including Cincinnati, OH, the role requires weekly in-office presence and prior technical support experience.

Lead monitoring, maintenance, patches, and incident resolution to ensure a stable production environment while coaching junior staff and ensuring governance and risk controls.