Incident Command Lead – IT Reliability

3M HEALTHCARE; Pennsylvania; On-site; USD 55,000 - 142,350; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Educational assistance

Job summary

PNC is seeking an Incident & Problem Consultant within the First Response SRC to lead major IT incidents and coordinate rapid resolutions. The role supports both incident and event management with wardrobe of alerting dashboards and cross‑functional teams across critical systems, including online banking platforms.

Some remote work in select locations is possible. The ideal candidate has aBachelor’s degree and 3+ years of relevant experience, ITIL knowledge, and strong analytical skills.

Qualifications

• Bachelor's degree with 3+ years of relevant experience, or an equivalent combination of education, certifications, and experience, including military service.
• Certifications: None required.

Responsibilities

• Act as the primary incident lead for high‑impact IT incidents raised to the SRC First Response Team.
• Triage incoming IT issues and determine severity and appropriate response actions.
• Open and manage major incident bridge calls.
• Lead and facilitate cross‑functional technical teams to drive rapid issue resolution.
• Maintain a strong command‑and‑control presence, ensuring focus, accountability, and timely decision‑making.
• Coordinate and communicate status updates clearly and effectively throughout the incident lifecycle.
• Manage incidents impacting critical systems, such as online banking, mobile banking, enterprise applications, and infrastructure supporting internal or external customers.

Skills

Change Management

Debugging

Event Management

ITIL

Root Cause Analysis (RCA)

Trend Analysis

Education

Bachelor’s degree

Job description

PNC is seeking an Incident & Problem Consultant within the First Response SRC to lead major IT incidents and coordinate rapid resolutions. The role supports both incident and event management with wardrobe of alerting dashboards and cross‑functional teams across critical systems, including online banking platforms.

Some remote work in select locations is possible. The ideal candidate has aBachelor’s degree and 3+ years of relevant experience, ITIL knowledge, and strong analytical skills.