Senior System Reliability & Incident Lead

PNC Financial Services Group, Inc.; Birmingham (AL); On-site; USD 75,000 - 125,000; Full time

Job summary

PNC Financial Services Group, Inc. seeks a System Reliability Support Lead to monitor, maintain and modernize systems across multiple US locations. The role focuses on incident management, patching and governance, with a emphasis on customer-focused reliability and risk management.

The position requires 3+ years of technical support experience and a Bachelor's degree. It is an in-office role with weekly in-office time, offering a base salary range and incentives.

Qualifications

• 3+ years of relevant / direct industry experience.
• Bachelor's degree is standard; certifications not required.

Responsibilities

• Leads monitoring, maintenance, support and modernization of systems to ensure stability and compliance to technology standards.
• Performs maintenance including installation of patches and upgrades; coordinates with delivery teams to maintain a stable production environment.
• Incident detection, resolution and/or escalation; analyzes root cause and reports on design, reliability, maintenance problems and bugs.
• Monitors system availability, performance and capacity against baseline metrics; reports trends and implements reliability evaluation methods.
• Educates and coaches junior staff to deepen knowledge of supported systems and applications.
• Leads application governance, attestations, continuity testing, impact analysis and audit/compliance activities.

Skills

Genesys CCPulse

Incident Management

IT Operations

Risk Management

Root Cause Analysis

SLA

Service Levels

System Reliability

Technical Support

Troubleshooting

Education

Bachelor's degree

Job description

PNC Financial Services Group, Inc. seeks a System Reliability Support Lead to monitor, maintain and modernize systems across multiple US locations. The role focuses on incident management, patching and governance, with a emphasis on customer-focused reliability and risk management.

The position requires 3+ years of technical support experience and a Bachelor's degree. It is an in-office role with weekly in-office time, offering a base salary range and incentives.