Remote-Eligible Senior Manager, Specialized Claims

The Hanover Insurance Group; United States; Remote; USD 150,000 - 210,000; Full time

Benefits offered by this job

Flexible work arrangements

Job summary

The Hanover Insurance Group in the United States is seeking a Sr. Manager, Specialized Claims to lead a team handling the company’s highest exposure claims. The role requires strategic oversight, resource planning, and a focus on performance, cost efficiency, and regulatory compliance.

It offers remote flexibility and a chance to shape claims outcomes across complex lines, including legal and professional liability, with opportunities for coaching and leadership development.

Qualifications

• Bachelor's degree preferred with related claims experience.
• JD or equivalent experience strongly desired.
• Skilled in Microsoft Office Suite (Word, Excel), claims management systems, and data analysis tools for documentation, reporting, and process optimization.
• Skilled in developing and executing negotiation strategies for high-stakes claims while maintaining organizational integrity and long-term objectives.
• Exceptional verbal and written communication skills across all audiences; able to lead communication initiatives, deliver impactful messaging, and foster engagement through active listening.

Responsibilities

• Lead and manage a team of adjusters handling the company’s largest and most complex specialized claims.
• Oversee operational and technical functions in the Program Claim sphere involving a fundamental book of business where governance, customization and accountability structure is more complex than a standardized book of business and set of risk.
• Assist in developing and leading the charge in performance of Program Claim audits and collaboration with other business units to ensure effective early transparency and proper reserving compliance.
• Provide daily oversight of operations, workflow, and resources to ensure effective claims handling aligned with business strategies.
• Develop and drive strategic initiatives across the claim’s lifecycle.
• Collaborate with leadership to assess current and future resource needs and implement continuous improvement efforts that enhance quality, service, and cost efficiency.
• Monitor team performance through file reviews, data analysis, and customer feedback.
• Provide coaching, mentoring, and development opportunities.
• Make staffing recommendations, participate in hiring and disciplinary actions, and manage salary administration linked to performance.
• Serve as a subject matter expert in specialized claims areas (e.g., legal/medical malpractice, professional liability, cyber liability).
• Review and approve complex reserves and settlements beyond unit manager authority.
• May directly handle extraordinary claims or losses.
• Oversee litigation strategy, including directing outside counsel, attending mediations, and serving as a corporate representative.
• Ensure compliance with legal and regulatory requirements and manage litigation-related expenses.
• Utilize technology and reporting tools (e.g., Power BI, CMX, other Guidewire based, EDI) to track performance, analyze trends, and reinforce goals.
• Lead quality file review teams and contribute to policy development through white papers and best practice recommendations.
• Build strong relationships with internal and external stakeholders.
• Anticipate customer needs, resolve escalated issues, and ensure exceptional service delivery.
• Collaborate with Distribution through agency visits and marketing meetings.
• Prepare and deliver reports on business trends, financial activity, and claim outcomes.
• Communicate key issues and strategic insights to appropriate audiences, adapting style to ensure clarity and alignment.
• Provide technical, educational, administrative guidance and oversight to support Program Claim management of groups of homogenous type business risks.
• Deliver at regular intervals key data relevant to illustrating accurate, timely, and appropriate reserving and claim disposition by Program silo to various Executive managers.
• Review, analyze, and triage to appropriate staff members initial new claim intake assignments to appropriate team members to leverage Program Claim talent effectively.
• Appropriately identify and ensure early coverage issue identification is made and effectively preserved and provide guidance and training to staff to improve efficiencies to eliminate errors and leverage outcomes.

Skills

Bachelor's degree

JD

MS Office

Claims systems

Data analysis

Negotiation strategy

Verbal and written communication

Coaching and mentoring

Project management

Regulatory compliance

Adjuster license

Education

Bachelor's degree

JD or equivalent experience

Tools

Power BI

Guidewire

CMX

Job description

The Hanover Insurance Group in the United States is seeking a Sr. Manager, Specialized Claims to lead a team handling the company’s highest exposure claims. The role requires strategic oversight, resource planning, and a focus on performance, cost efficiency, and regulatory compliance.

It offers remote flexibility and a chance to shape claims outcomes across complex lines, including legal and professional liability, with opportunities for coaching and leadership development.