Remote-Eligible Senior Customer Operations Division Lead

Defense Logistics Agency; Richmond (VA); Hybrid; USD 131,000 - 171,000; Full time

Job summary

The Defense Logistics Agency in Richmond, VA is seeking a Supervisory Customer Operations Division Chief to lead the Land Operations Division and oversee unified Class IX support for Army and Marine Corps forces.

You will drive customer service, resolve order issues, and coordinate with Army and Marine Corps units to ensure readiness and timely fulfillment while using data-driven analysis to guide priorities and improvements.

Qualifications

• One year of specialized experience directly related to the position.
• Experience leading customer-focused DLA support to improve readiness and mission capability.
• Knowledge of Army/Marine Corps organizations, CRM policies, and related processes.
• Experience coordinating solutions for customer order and support issues.

Responsibilities

• Lead the Land Operations Division's mission providing Class IX support.
• Resolve order issues and prioritize efforts with data-driven analysis.
• Oversee customer service management and order resolution across forces.
• Coordinate with Army/Marine Corps forces for unified customer-focused support.
• Monitor overall support health and assess readiness impact.
• Analyze demand across logistics IT systems to identify trends.
• Manage customer relationships and integration within assigned customer cells.
• Stay informed on contingencies to align with wartime requirements.

Skills

Specialized Experience

Customer relationship management

Job description

The Defense Logistics Agency in Richmond, VA is seeking a Supervisory Customer Operations Division Chief to lead the Land Operations Division and oversee unified Class IX support for Army and Marine Corps forces.

You will drive customer service, resolve order issues, and coordinate with Army and Marine Corps units to ensure readiness and timely fulfillment while using data-driven analysis to guide priorities and improvements.