Division Chief - Customer Operations & Readiness Lead

Defense Logistics Agency; United States; On-site; USD 131,000 - 171,000; Full time

Job summary

Defense Logistics Agency seeks a Supervisory Customer Operations Division Chief to lead critical customer support operations across the agency's supply chain, ensuring readiness and mission capability for customers. The role emphasizes applying DLA CRM policy and coordinating responses to complex customer issues.

The position requires specialized GS-14 level experience, with eligibility based on federal regulatory requirements.

Qualifications

• Specialized Experience: One year of specialized experience that equipped you with competencies to perform duties.
• GS-14 qualification: one year of specialized experience equivalent to GS-13 or equivalent.
• Creditable experience includes leading customer-focused DLA support to improve readiness, sustainment, and mission capability.

Responsibilities

• Lead responsive, customer-focused DLA support to improve readiness, sustainment, and mission capability for customers.
• Understand DLA Customer Relationship Management policy, processes, and execution.
• Knowledge of Army/Marine Corps command structures, Global Force Management, and employment of forces in support of global operations.
• Resolve or coordinate solutions for customer order and support issues.

Job description

Defense Logistics Agency seeks a Supervisory Customer Operations Division Chief to lead critical customer support operations across the agency's supply chain, ensuring readiness and mission capability for customers. The role emphasizes applying DLA CRM policy and coordinating responses to complex customer issues.

The position requires specialized GS-14 level experience, with eligibility based on federal regulatory requirements.