Remote Lead, Supply Systems Analyst - KPI Focus

Defense Logistics Agency; Richmond (VA); Remote; USD 111,000 - 145,000; Full time

Job summary

Defense Logistics Agency in Richmond, VA is seeking a Lead Supply Systems Analyst to oversee workload balance within the Order Fulfillment domain. You will guide a team, deliver process improvements, and ensure alignment with enterprise business system capabilities.

The role emphasizes data-driven decision making, KPI development, and collaboration across functions to optimize order management and related workflow processes in a federal environment.

Qualifications

• Specialized experience in Order Management systems and related ERP.
• Experience with EBS apps such as ECC, CSM and workflow functionality.
• Ability to analyze, document and evaluate complex functional supply requirements.

Responsibilities

• Lead workload distribution among employees per workflow, skills, and specialization.
• Develop and monitor process KPIs and metrics.
• Gathers and analyzes data on past, present, and projected process activity.
• Serve as point of contact for policies for Customer Service Management and workflow in Order Fulfillment.
• Conduct surveys and studies for plans and programs.
• Analyze, develop, document and evaluate complex functional system requirements.

Skills

EBS applications (Order Management)

Order Management

Demand/Supply functions

Functional supply system requirements

Tools

ERP Central Component (ECC)

Customer Service Management (CSM)

Workflow system

Job description

Defense Logistics Agency in Richmond, VA is seeking a Lead Supply Systems Analyst to oversee workload balance within the Order Fulfillment domain. You will guide a team, deliver process improvements, and ensure alignment with enterprise business system capabilities.

The role emphasizes data-driven decision making, KPI development, and collaboration across functions to optimize order management and related workflow processes in a federal environment.