Supervisory Customer Operations Division Chief

Defense Logistics Agency; United States; On-site; USD 131,000 - 171,000; Full time

Job summary

Defense Logistics Agency seeks a Supervisory Customer Operations Division Chief to lead critical customer support operations across the agency's supply chain, ensuring readiness and mission capability for customers. The role emphasizes applying DLA CRM policy and coordinating responses to complex customer issues.

The position requires specialized GS-14 level experience, with eligibility based on federal regulatory requirements.

Qualifications

• Specialized Experience: One year of specialized experience that equipped you with competencies to perform duties.
• GS-14 qualification: one year of specialized experience equivalent to GS-13 or equivalent.
• Creditable experience includes leading customer-focused DLA support to improve readiness, sustainment, and mission capability.

Responsibilities

• Lead responsive, customer-focused DLA support to improve readiness, sustainment, and mission capability for customers.
• Understand DLA Customer Relationship Management policy, processes, and execution.
• Knowledge of Army/Marine Corps command structures, Global Force Management, and employment of forces in support of global operations.
• Resolve or coordinate solutions for customer order and support issues.

Job description

See below for important information regarding this job. Position may be fillled at either location: Whitehall, OH: $131,245 - $170,624 Richmond, VA: $131,385 - $170,806

To qualify for a Supervisory Customer Operations Division Chief, your resume and supporting documentation must support: A. Specialized Experience: One year of specialized experience that equipped you with the particular competencies to successfully perform the duties of the position and is directly in or related to this position. To qualify at the GS-14 level, applicants must possess one year of specialized experience equivalent to the GS-13 level or equivalent under other pay systems in the Federal service, military, or private sector. Applicants must meet eligibility requirements including time-in-grade (General Schedule (GS) positions only), time-after-competitive appointment, minimum qualifications, and any other regulatory requirements by the cut-off/closing date of the announcement. Creditable specialized experience includes: Lead responsive, customer-focused DLA support that improves readiness, sustainment, and mission capability for customers. Understanding of the DLA Customer Relationship Management policy, processes, and execution. Knowledge of the Department of Army and United States Marine Corps task organizations, major subordinate commands, combatant commands, weapon systems, Global Force Management, and employment of Army and Marine Corps forces in support of global military operations. Resolve or coordinate solutions for customer order and support issues. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.