Remote CRM Operations Supervisor: Customer Growth & Service

Defense Logistics Agency; Richmond (VA); Remote; USD 93,000 - 122,000; Full time

Job summary

Defense Logistics Agency in Richmond, VA seeks a Supervisory Customer Relationship Specialist to lead a CRM cell within the Customer Operations Directorate. The role oversees order processing, customer service actions, and the rollout of innovative logistics solutions to improve customer satisfaction and supply chain performance. Telework eligible.

This is a full-time position. The ideal candidate has one year of specialized experience at the GS-12 level, including serving as a primary customer

Qualifications

• One year of specialized experience directly related to the position and GS-12 level requirements.
• Experience includes supervising staff and developing marketing strategies to enhance customer satisfaction and productivity.

Responsibilities

• Serve as supervisor of a CRM Cell or Support team within the Customer Operations Directorate.
• Oversee initiatives to increase business volume and grow the customer base and develop plans for improvements and innovative logistics solutions.
• Review and approve recommendations from subordinates regarding development and implementation of marketing strategies to enhance customer satisfaction, productivity and overall supply chain management.
• Review and approve plans to rollout additional initiative/innovative logistics solutions in accordance with CRM policy and guidance.
• Represent DLA to customers, coordinate with CRM representatives and supervisors on order processing and customer service actions, and resolve issues escalated by subordinate teams.

Job description

Defense Logistics Agency in Richmond, VA seeks a Supervisory Customer Relationship Specialist to lead a CRM cell within the Customer Operations Directorate. The role oversees order processing, customer service actions, and the rollout of innovative logistics solutions to improve customer satisfaction and supply chain performance. Telework eligible.

This is a full-time position. The ideal candidate has one year of specialized experience at the GS-12 level, including serving as a primary customer