Customer Relationship Supervisor | Client Success Lead

Defense Logistics Agency; United States; On-site; USD 93,000 - 122,000; Full time

Job summary

Defense Logistics Agency is seeking a Supervisory Customer Relationship Specialist at the GS-12 level, with vacancies at Whitehall, OH and Richmond, VA. The role focuses on primary customer contacts, order processing, problem resolution, and data gathering to support service excellence.

Qualified applicants will have one year of specialized experience at the GS-11 level or equivalent, including supervising staff and implementing marketing initiatives to enhance customer satisfaction.

Qualifications

• One year of specialized experience at GS-11 level or equivalent.
• Experience as primary contact for customers handling orders, resolving complaints, and expediting emergency orders.
• Experience supervising, coaching, or directing employees to ensure effective completion of tasks.

Skills

Specialized Experience

Customer service

Data gathering

Problem resolution

Marketing strategies

Supervise staff

Job description

Defense Logistics Agency is seeking a Supervisory Customer Relationship Specialist at the GS-12 level, with vacancies at Whitehall, OH and Richmond, VA. The role focuses on primary customer contacts, order processing, problem resolution, and data gathering to support service excellence.

Qualified applicants will have one year of specialized experience at the GS-11 level or equivalent, including supervising staff and implementing marketing initiatives to enhance customer satisfaction.