Senior Manager, Customer Operations (Division Chief)

DLA Careers; Richmond (VA); On-site; USD 131,000 - 171,000; Full time

Job summary

DLA Careers in Richmond, VA seeks a Supervisory Customer Operations Division Chief to lead the Land Operations Division, delivering unified, customer-focused Class IX support to Army and Marine Corps Operational Forces. You will oversee order resolution and data-driven prioritization to maximize readiness and support to the warfighter.

The role requires DoD certification, leadership experience at GS-14 level, and the ability to coordinate across commands.

Qualifications

• Specialized Experience: One year of specialized experience at GS-14 level or equivalent.
• Lead responsive, customer-focused DLA support
• Knowledge of Army/Marine Corps commands, policies, and operations
• Resolve or coordinate solutions for customer order and support issues

Responsibilities

• Oversee customer service and issue resolution for Army and Marine Corps Operational Forces within the Class IX supply chain.
• Manage customer relationships and support integration within assigned customer cells.
• Monitor the overall support health and assess impacts to readiness and order fulfillment.
• Analyze demand across logistics IT systems to identify trends affecting readiness and supply performance.
• Stay informed on contingencies to ensure support aligns with customer wartime requirements.

Skills

Customer relationships

Data analysis

DLA policies

Issue resolution

Job description

DLA Careers in Richmond, VA seeks a Supervisory Customer Operations Division Chief to lead the Land Operations Division, delivering unified, customer-focused Class IX support to Army and Marine Corps Operational Forces. You will oversee order resolution and data-driven prioritization to maximize readiness and support to the warfighter.

The role requires DoD certification, leadership experience at GS-14 level, and the ability to coordinate across commands.