Remote-Eligible Public Benefits Client Advocate

Munro Footwear Group; Browning (MT); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Health Insurance

Paid Leave & Holidays

Retirement Plan

Job summary

Montana Department of Public Health and Human Services is seeking a Client Service Coordinator in Browning to advise clients on available assistance and timely process applications. The role involves interviewing clients, interpreting policy, and handling a large caseload with competing priorities in a busy public service environment.

The department offers a comprehensive benefits package and opportunities for telework within state policy.

Qualifications

• Knowledge of public assistance programs and eligibility requirements.
• Knowledge of customer service principles and public relations.
• Ability to manage a large caseload in a fast-paced environment.
• Ability to maintain confidentiality and proper release of information.

Responsibilities

• Listen to clients and explain available assistance programs.
• Interview clients and interpret policies and procedures.
• Process applications and benefits, request documentation as needed.
• Maintain high accuracy while managing competing priorities.

Skills

Public assistance knowledge

Customer service principles

Confidentiality

Detail oriented

Education

Associate degree or certificate in communications/office management/business

High school diploma + 5 years public service experience

Related bachelor’s degree + 2 years experience

Job description

Montana Department of Public Health and Human Services is seeking a Client Service Coordinator in Browning to advise clients on available assistance and timely process applications. The role involves interviewing clients, interpreting policy, and handling a large caseload with competing priorities in a busy public service environment.

The department offers a comprehensive benefits package and opportunities for telework within state policy.