Public Benefits Eligibility Coordinator (Telework Eligible)

Munro Footwear Group; Helena (MT); Hybrid; USD 33,000 - 47,000; Full time

Job summary

Montana Department of Public Health and Human Services (DPHHS) invites applications for the Client Service Coordinator position in Helena. The role supports eligibility determinations for TANF, SNAP, and other programs, interfacing with the public in person and by phone while processing applications and benefits.

Required are an associate degree or higher and experience in public assistance or customer service; alternative paths exist with a high school diploma and extensive public contact.

Qualifications

• Knowledge of public assistance programs and eligibility requirements.
• Knowledge of customer service principles and public relations.
• Detail oriented with time management and multitasking skills.
• Ability to adhere to confidentiality and release of information.

Responsibilities

• Listen to clients, advise on available assistance and process applications/benefits.
• Interview clients, interpret policies, and handle a large caseload in a fast-paced environment.
• Maintain accuracy and confidentiality in handling sensitive information.

Skills

Public assistance knowledge

Customer service

Time management

Multitasking

Confidentiality

Education

Associate degree or certificate

Bachelor's degree (related field)

Job description

Montana Department of Public Health and Human Services (DPHHS) invites applications for the Client Service Coordinator position in Helena. The role supports eligibility determinations for TANF, SNAP, and other programs, interfacing with the public in person and by phone while processing applications and benefits.

Required are an associate degree or higher and experience in public assistance or customer service; alternative paths exist with a high school diploma and extensive public contact.