Public Assistance Client Service Coordinator (Hybrid)

Munro Footwear Group; Browning (MT); On-site; USD 33,000 - 47,000; Full time

Benefits offered by this job

Partial telework

Health insurance

Paid leave & holidays

Retirement plan

Job summary

The Montana Department of Public Health and Human Services (DPHHS) Office of Public Assistance seeks a Client Service Coordinator to listen to clients, explain available programs, and process applications efficiently. You will interview clients, interpret policies, and manage a large caseload in a fast-paced environment.

We offer a comprehensive benefits package and opportunities for partial telework within Montana.

Qualifications

• Knowledge of public assistance programs and eligibility requirements.
• Knowledge of customer service principles, practices, and positive public relations.
• Detail oriented, time management, and multitasking skills.
• Ability to adhere to confidentiality and proper release of information.
• Associate’s degree or certificate in communications, office management, business, human services, sociology, psychology, or other field of study AND four years of job-related experience determining or processing eligibility for social programs and/or health, financial loans, unemployment, collections, call center etc.
• OR Equivalent to graduation from high school AND five years of professional customer service experience to include considerable public contact in a fast-paced environment managing a large workload, solving complex problems, and handling competing priorities while meeting quality standards.
• OR related bachelor’s degree and 2 years job related experience.

Responsibilities

• Listen to clients, advise of available assistance and timely processes applications/benefits or advises of further documentation required.
• Interviews clients, interprets policies and procedures, and handles a large caseload with competing priorities in a fast-paced customer service environment.
• Maintain confidentiality and proper release of information.

Job description

The Montana Department of Public Health and Human Services (DPHHS) Office of Public Assistance seeks a Client Service Coordinator to listen to clients, explain available programs, and process applications efficiently. You will interview clients, interpret policies, and manage a large caseload in a fast-paced environment.

We offer a comprehensive benefits package and opportunities for partial telework within Montana.