Public Assistance Client Service Specialist - Telework

Munro Footwear Group; Polson (MT); Hybrid; USD 52,000 - 70,000; Full time

Benefits offered by this job

Health Insurance

Paid Leave & Holidays

Retirement Plan

Partial telework within Montana

Job summary

Montana Department of Public Health & Human Services, Office of Public Assistance in Polson, MT, seeks a Client Service Coordinator to interview clients, determine eligibility, and process applications for TANF, SNAP, and health coverage programs.

The role involves direct public contact, telephone or in-person support, and a fast-paced environment with a large workload requiring strong multitasking and confidentiality. Partial telework may be available within Montana.”

Qualifications

• Knowledge of public assistance programs and eligibility requirements.
• Knowledge of customer service principles, practices, and positive public relations.
• Detail oriented, time management, and multitasking skills.
• Ability to adhere to confidentiality and proper release of information.
• Equivalent to graduation from high school with five years of professional customer service experience or an associate degree with four years of related work.

Responsibilities

• Listen to clients, advise on available assistance, and timely process applications/benefits.
• Interview clients, interpret policies, and handle a large caseload in a fast-paced environment.
• Maintain client records, document interactions, and ensure confidentiality.
• Coordinate with supervisors and colleagues to determine eligibility and required documentation.

Job description

Montana Department of Public Health & Human Services, Office of Public Assistance in Polson, MT, seeks a Client Service Coordinator to interview clients, determine eligibility, and process applications for TANF, SNAP, and health coverage programs.

The role involves direct public contact, telephone or in-person support, and a fast-paced environment with a large workload requiring strong multitasking and confidentiality. Partial telework may be available within Montana.”