Public Assistance Client Services Coordinator (Telework)

Munro Footwear Group; Butte (MT); Hybrid; USD 33,000 - 47,000; Full time

Benefits offered by this job

Health Insurance

Paid Leave & Holidays

Retirement Plan

Job summary

Montana Department of Public Health and Human Services (DPHHS) seeks a Client Service Coordinator to provide front-line support to Montanans. The role involves listening to clients, guiding them to appropriate assistance, and processing applications for benefits.

The position requires interviewing clients, interpreting program rules, and managing a sizable caseload with competing priorities. The department emphasizes service to the public, confidentiality, and accurate documentation.

Qualifications

• Knowledge of public assistance programs and eligibility requirements.
• Knowledge of customer service principles, practices, and positive public relations.
• Detail oriented, time management, and multitasking skills.
• Ability to adhere to confidentiality and proper release of information.
• Associate’s degree or certificate in communications, office management, business, human services, sociology, psychology, or other field of study AND four years of job-related experience determining or processing eligibility for social programs and/or health, financial loans, unemployment, collections, call center etc.
• OR Equivalent to graduation from high school AND five years of professional customer service experience to include considerable public contact in a fast-paced environment managing a large workload, solving complex problems, and handling competing priorities while meeting quality standards.
• OR related bachelor’s degree and 2 years job related experience.

Responsibilities

• Listen to clients, advise of available assistance, and timely process applications/benefits or request necessary documents.
• Interview clients and interpret policies and procedures.
• Handle a large caseload with competing priorities in a fast-paced environment.
• Maintain confidentiality and proper release of information.

Skills

Public assistance knowledge

Customer service principles

Time management

Multitasking

Confidentiality

Education

Associate degree or certificate

High school diploma with 5 years experience

Bachelor’s degree + 2 years experience

Job description

Montana Department of Public Health and Human Services (DPHHS) seeks a Client Service Coordinator to provide front-line support to Montanans. The role involves listening to clients, guiding them to appropriate assistance, and processing applications for benefits.

The position requires interviewing clients, interpreting program rules, and managing a sizable caseload with competing priorities. The department emphasizes service to the public, confidentiality, and accurate documentation.