Public Assistance Client Services Coordinator

Munro Footwear Group; Polson (MT); On-site; USD 39,000 - 44,000; Full time

Benefits offered by this job

Health Insurance

Paid Leave & Holidays

Retirement Plan

Telework Eligible

Job summary

The Montana Department of Public Health & Human Services is seeking a Client Service Coordinator in Polson to support eligibility determinations for SNAP, TANF, and health programs. The role involves interviewing clients, processing benefits, and advising on required documentation in a high-volume public service setting.

Applicants must meet Montana state requirements; partial telework within MT may apply. The position offers full-time work with benefits and a competitive state payroll.

Qualifications

• Knowledge of public assistance programs and eligibility requirements.
• Knowledge of customer service principles, practices, and positive public relations.
• Detail oriented, time management, and multitasking skills.
• Ability to adhere to confidentiality and proper release of information.

Responsibilities

• Listening to clients, advising of available assistance and timely processing of applications/benefits or advising of required documentation.
• Interviews clients, interprets policies and procedures, and handles a large caseload in a fast-paced environment.

Skills

Public assistance knowledge

Customer service

Detail orientation

Confidentiality

Education

Associate degree or certificate

High school + 5 yrs experience

Bachelor's degree + 2 yrs experience

Job description

The Montana Department of Public Health & Human Services is seeking a Client Service Coordinator in Polson to support eligibility determinations for SNAP, TANF, and health programs. The role involves interviewing clients, processing benefits, and advising on required documentation in a high-volume public service setting.

Applicants must meet Montana state requirements; partial telework within MT may apply. The position offers full-time work with benefits and a competitive state payroll.