Remote-Eligible PMI Manager: Program Coordination

2020 Companies; Atlanta (GA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Paid weekly

Health/Dental/Vision benefits

401K Program with matching

Paid Time Off

Paid Holidays

Partial mobile reimbursement

Scholarship opportunities for depend+4

Employee Assistance Program

Leadership Development Program

Employees' special pricing for clients

Job summary

2020 Companies is seeking a Program Management & Implementation (PMI) Manager to oversee the planning, coordination, and execution of multiple projects and programs across the organization. This role provides cross-functional visibility into timelines, resource requirements, dependencies, and risks to ensure successful delivery.

The PMI Manager will work with Account Management, Project Coordination, Field Operations, Scheduling, Training, Quality Assurance, and other stakeholders to align

Qualifications

• Required 2+ years of experience in project management, program coordination, operations, implementation, or a related role.
• Strong organizational skills with the ability to manage multiple priorities and competing deadlines.
• Experience coordinating work across multiple teams or departments.
• Proficiency in Microsoft Excel and other Microsoft Office applications.
• Experience maintaining project trackers, schedules, status reports, and action-item logs.
• Strong written and verbal communication skills.
• Ability to identify risks, anticipate challenges, and elevate concerns appropriately.
• Familiarity with field operations, retail merchandising, scheduling, or distributed workforce environments.

Responsibilities

• Program Coordination & Operational Planning
• Maintain a consolidated view of active and upcoming projects, including key milestones, launch dates, resource requirements, and dependencies
• Coordinate with Account Managers, Project Coordinators, and operational teams to support project readiness and successful implementation
• Identify scheduling conflicts, overlapping project requirements, and potential resource constraints
• Support cross-functional planning meetings, documenting decisions, action items, owners, and deadlines
• Monitor program-level timelines and proactively elevate risks that could affect multiple projects
• Resource & Capacity Coordination
• Partner with Field Operations, Scheduling, Training, and other departments to understand available resources and upcoming demands
• Track resource requirements across concurrent projects to identify capacity concerns and competing priorities
• Support operational leadership in evaluating workload distribution and prioritization
• Provide visibility into anticipated resource needs to support staffing and execution planning
• Risk Management & Issue Resolution
• Identify operational risks, project dependencies, and potential execution bottlenecks before they impact delivery
• Maintain centralized risk, issue, and action-item trackers
• Coordinate cross-functional follow-up to ensure issues are assigned, addressed, and resolved
• Escalate unresolved risks or conflicting priorities to the appropriate leadership team
• Track recurring operational challenges and recommend opportunities for improvement
• Reporting & Stakeholder Communication
• Develop and maintain program-level dashboards, trackers, and status reports
• Consolidate project updates into clear summaries of operational readiness, risks, resource constraints, and upcoming milestones
• Provide timely updates to operational leadership and cross-functional stakeholders
• Ensure key project information is accurate, accessible, and consistently maintained
• Support leadership meetings with relevant program metrics, action items, and follow-up documentation
• Process Improvement & Standardization
• Support the development and maintenance of standardized project readiness checklists, workflows, templates, and procedures
• Identify opportunities to reduce duplicated effort, improve handoffs, and strengthen communication between departments
• Partner with operational leadership to implement process improvements and track adoption
• Support lessons-learned reviews and incorporate findings into future planning
• Promote consistent use of established project management tools and operational processes

Skills

Project management

Cross-functional coordination

Microsoft Excel

Communication skills

Risk management

Tools

Airtable

Salesforce

Smartsheet

Microsoft Project

Job description

2020 Companies is seeking a Program Management & Implementation (PMI) Manager to oversee the planning, coordination, and execution of multiple projects and programs across the organization. This role provides cross-functional visibility into timelines, resource requirements, dependencies, and risks to ensure successful delivery.

The PMI Manager will work with Account Management, Project Coordination, Field Operations, Scheduling, Training, Quality Assurance, and other stakeholders to align