Remote-Eligible Patient Care Scheduler

OrthoCincy; Edgewood (KY); Hybrid; USD 35,000 - 50,000; Full time

Job summary

OrthoCincy in Edgewood is seeking a full-time frontline patient care representative to provide exceptional support to patients and callers. The representative will schedule appointments, handle inquiries, and maintain accurate scheduling records, ensuring a high standard of patient care.

The ideal candidate will have a high school diploma and at least one year of experience in a medical or call center environment. Strong communication and multi-tasking skills are essential for success in this role.

Qualifications

• Minimum one year experience in a medical practice or high-volume call center is encouraged.
• Knowledge of medical practice protocols related to scheduling.
• Familiarity with anatomy and medical terminology.

Responsibilities

• Schedules appointments for patients via phone or website.
• Handles high volume of incoming calls with efficiency.
• Responds to inquiries from patients and medical entities.
• Maintains accurate scheduling records and updates.
• Follows HIPAA regulations and collaborates effectively.

Skills

Effective communication

Critical thinking

Multi-tasking

Customer service

Education

High school diploma

Job description

OrthoCincy in Edgewood is seeking a full-time frontline patient care representative to provide exceptional support to patients and callers. The representative will schedule appointments, handle inquiries, and maintain accurate scheduling records, ensuring a high standard of patient care.

The ideal candidate will have a high school diploma and at least one year of experience in a medical or call center environment. Strong communication and multi-tasking skills are essential for success in this role.